What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 13 reviews and ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 23 reviews and ratings
Attribute Ratings
- ServiceTitan is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.0
ServiceMax
60%
3 Ratings

6.8
ServiceTitan
68%
11 Ratings
Support Rating
8.0
ServiceMax
80%
2 Ratings

ServiceTitan
N/A
0 Ratings
Likelihood to Recommend
ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
Technical Support Manager
Videojet TechnologiesPrinting, 1001-5000 employees
ServiceTitan
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
President
RHE ELECTRIC INCElectrical & Electronic Manufacturing, 11-50 employees
Pros
ServiceMax
- As it's built on Salesforce, the reporting tools are fairly robust
- The service flow managers can be setup to easily lead technicians to entering data in the right place

Verified User
Engineer in Quality Assurance
Computer Hardware Company, 5001-10,000 employeesServiceTitan
- Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
- Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
- Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Training Manager and Instructional Designer
Pieology PizzeriaFood & Beverages, 5001-10,000 employees
Cons
ServiceMax
- Dispatch console seems slow and the data is more of a pull than a push into the database.
- It seems to be a Ferrari and takes a lot of labor hours to configure.
- Still does not integrate with Apple's products very well.

Verified User
Manager in Product Management
Renewables & Environment Company, 201-500 employeesServiceTitan
- We'd like to be able to text estimates (currently, email is the only function)
- We'd like to have audit trails on Customer and Location records (currently only at the job level)
- We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Septic System Specialist
Van Delden Wastewater SystemsConstruction, 11-50 employees
Pricing Details
ServiceMax
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$100 per month
ServiceMax Editions & Modules
Edition
Subscription | $100.001 |
---|
- per month
Additional Pricing Details
—ServiceTitan
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$125 per technician/per month
ServiceTitan Editions & Modules
Edition
ServiceTitan | $3981 |
---|---|
ServiceTitan | $1252 |
- per month
- per technician/per month
Additional Pricing Details
—Support Rating
ServiceMax
ServiceMax 8.0
Based on 2 answers
Engaged account management. Support is based worldwide but handoffs have not been too painful.

Verified User
Engineer in Quality Assurance
Computer Hardware Company, 5001-10,000 employeesServiceTitan
No score
No answers yet
No answers on this topic
Alternatives Considered
ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
Technical Support Manager
Videojet TechnologiesPrinting, 1001-5000 employees
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Verified User
C-Level Executive in Corporate
Construction Company, 11-50 employeesReturn on Investment
ServiceMax
- ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
- Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
- Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.

Verified User
Manager in Product Management
Renewables & Environment Company, 201-500 employeesServiceTitan
- We can more effectively retain customers and send them offers if it's been a while since their last visit.
- Our cash flow has dramatically improved because now the technicians invoice everything.
- We can get estimates out the door within the hour, not days later.
Marketing Coordinator
Paul's Heating & Air ConditioningConstruction, 11-50 employees