Item: Trustpilot
Rating: 1
Author: Isaiah McPeak

Overall Satisfaction with Trustpilot

Use Cases and Deployment Scope

We selected TrustPilot to prove to our customers that our positive reviews are real, in a competitive space. It seemed they had some tools to verify real reviews and help us differentiate, building trust with potential buyers.

Pros and Cons

Pros

Strong UI

Cons

They removed 7 legitimate, positive reviews!
There is zero recourse
I have proofs of purchase and more showing each are customers.

Return on Investment

Cost a lot of time integrating and building training around
Let us down completely once we gained several valuable reviews
Now I have to do research and implementation costs, plus review transfer

Key Insights

Do you think Trustpilot delivers good value for the price?

Are you happy with Trustpilot's feature set?

Yes

Did Trustpilot live up to sales and marketing promises?

Did implementation of Trustpilot go as expected?

Would you buy Trustpilot again?

Likelihood to Recommend

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers.

TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.

Comments

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Consistently removing legitimate positive reviews for which I have proof of purchase. Stay away!