Capterra vs. Trustpilot

Capterra is best suited for anyone, from business owners looking to upgrade new system software at work to someone looking for reliable internet security at home, Capterra will assist in your decision. It may be less appropriate for anything outside of software, I.E. Medical advice. But if you need help with choosing products for your small business management, this is it.

Incentivized

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.

• Provides customer reviews
• Provides product details
• Compares to other products

Incentivized

• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

Incentivized

• UI - how it displays different information
• Ability to save and review tools could be better
• Ability to add different tags or stages to deciding on a software or tool

• Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
• Product reviews should be visible on search engines too.
• Review requests email templates are not the best.

Incentivized

It's expensive and customer service is not the best.

Incentivized

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

Incentivized

I only know Capterra and TrustRadius but it certainly works similar to TrustRadius. Quora works more like a posting site where you can get information, but Capterra organizes it better while Quora is really hard to identify the pros and cons sometimes. In my opinion Capterra and TrustRadius are the top in the market of reviewing sites.

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

Incentivized

• Capterra has saved me money by helping me choose products that don't allow you to try before you buy.
• I love the honest customer reviews from verified users.
• It's free!

Incentivized

• We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
• Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
• We saw an uptick in traffic in from our Trustpilot review page to our website.

Incentivized