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Take control of your custom phone messaging and music requirements with Audacity
February 14, 2020

Take control of your custom phone messaging and music requirements with Audacity

John Marshall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Audacity

Audacity is a free app that allows VoIP users to create custom greeting and announcements for Auto Attendants and on-hold messaging. Its multi-track capability allows mixing, fading and adding of background music, as well as combining tracks into mono or stereo files in a variety of audio formats.
  • Aggregate multiple tracks, attenuate each separately.
  • Fade tracks in and out for messaging.
  • It's super, but there is bit of a learning curve to become proficient.
  • Huge productivity gains - DIY, app is free.
  • Eliminate use synthetic voice prompts.
I never needed to use their support. The app is delivered with a superb online reference guide that is all I ever needed.

Do you think Audacity delivers good value for the price?

Yes

Are you happy with Audacity's feature set?

Yes

Did Audacity live up to sales and marketing promises?

Yes

Did implementation of Audacity go as expected?

Yes

Would you buy Audacity again?

Yes

Instead of hiring a professional audio consultant to create and manage your VoIP phone system prompts and messaging, Audacity allows you to keep this in-house to be able to react in real-time to special messaging requirements. This is very well suited for the 8X8 Virtual Contact Center (VCC) which allows for separate inbound channel scripting and messaging to create a customized brand, experience, and messaging silos for each inbound caller type.