Altaro VM Backup - A legend in the making.
Updated November 25, 2021

Altaro VM Backup - A legend in the making.

Martin Venter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with Altaro VM Backup

We have used Altaro, not only internally, BUT also at our customers we support. Altaro is really a good product, and their support (when required) is super friendly and excellent support. It gives us a single pane of glass view for our customers, and give us peace of mind.
  • Backup of Hyper-V environments for me is super easy to do
  • Restoration of emails into a PST file hassle free.
  • Licensing is awesome.
  • Excellent training portal
  • I think, from my side, there is not really major issues in Altaro.
  • Trustworthy backups
  • On the positive side, Altaro is easy to implement, manage, and maintain.
  • On the "negative" side, I can honestly not think of anything offhand.
Each of the products got its own strengths. For me, it is all about the customer, and about their requirements. Altaro is very good software, and I can get protected what I need to for our customers, and that is the most important part.

Do you think Altaro delivers good value for the price?

Yes

Are you happy with Altaro's feature set?

Yes

Did Altaro live up to sales and marketing promises?

Yes

Did implementation of Altaro go as expected?

Yes

Would you buy Altaro again?

Yes

Do you have VMWare? Yes I can back it up.
Do you have Hyper-V? Yes I can back it up.
That in itself should speak for itself.
Altaro has really given a great deal into their software, not only making it easy to use, BUT also a really good and reliable product where you can support your workloads hassle-free, and super lightweight.

Using Altaro VM Backup

3 - Pro-Active department (Backup engineers)
3 - A good and solid knowledge of the software, which Altaro got an absolute excellent "academy" or learning platform.
A good and solid knowledge of backup repositories, as well as the infrastructure side of things.
  • Data protection
  • Single pane of glass view
  • Reporting
  • Keep on protecting customer's data. Data is the most important asset of any company
It simply works and it is making our lives easier. The renewal process is also really good.

Evaluating Altaro VM Backup and Competitors

Yes - We as an MSP relaced a lot of our "legacy" backup software with Altaro as it brought a lot of value for us.
  • Product Features
  • Product Usability
Features of a product, as well as its usability, is very important. A lot of software out there is over complicated, and when the restore times come, you always wonder if the stuff will actually work. I
Altaro is really good software, and it can bring a lot of true value to a customer. The review given here is my own opinion about the software, and I really like it a lot.

Altaro VM Backup Implementation

Altaro has really designed their product so well that you can honestly implement this within a couple of minutes,
Change management was a big part of the implementation and was well-handled
  • None really. Once we had our MSP Portal up, the rest is super easy.
  • Even when there is no MSP Portal, it is still super easy

Altaro VM Backup Support

I think I have yet to come across any backup software where you can have an online chat with a support person from the customer's host. Let alone, their support is always there and always deliver.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We are an MSP, all purchases of Altaro support are always done on the top level. When you need support, you do not want to wait hours and hours, fortunately, that is not the case with Altaro, their support can truly inspire a lot of us to deliver our own best every day the same way they deliver support to us.
Yes - Absolutely superb support. Altaro Support has never let me down.
EVERY time I needed support.

Using Altaro VM Backup

A lot of people in the technical industry deliver what I would call snack crackle pop topics, where the software gets over complicated, and they drown people in all the "fancy" features. Altaro, from my point of view" has designed the software to be super usable, easy to implement, as well as support. It is really one of the best designs.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding the hosts you need to protect
  • Adding backup repositories and schedules
  • Managing, monitoring as well as maintenance.