Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- BigMachines provide us with a central repository for all our products and services.
- Allows all our technical sales staff access to configuring and architecting a complete end-to-end solution for our customers.
- Speeds up the time it takes for our sales team to configure, price and quote a solution.
- Error messages need to be more specific, in some cases, the message is so generic it's difficult to locate the issue.
- The product needs the ability to modify and update itself. Updates to the parts catalog and data tables are file uploads or manual screen updates.
- Reporting and report generation tools are very difficult to compose and update (Another example of where fault messages need to be improved).
- More features and functionality with the BML scripting language.
- More build-in screen formatting controls.
- Ability to call a function with a function or UTIL.
- Faster turnaround of quotes.
- Ability to copy and run multiple iterations.
- Reduced time to provide the final proposal document.
Using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Implementation
- Professional services company
We hired a company called Pierce Washington to help us with the initial build. I liked them so much I now work for them. (smile)