ConnectWise - a great PSA for a services organization
Updated September 14, 2017
ConnectWise - a great PSA for a services organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
ConnectWise is our main LOB application. It allows us to have a single point of control for all technical, project, support and sales activities. Every employee is required to use ConnectWise as part of their job. We run by the motto of 'If it is not in ConnectWise, it didn't happen'.
- Help desk support tickets are handled very well in ConnectWise.
- Project tracking is adequate and is getting better with each release.
- ConnectWise integrates very well with other add ons thru the ConnectWise ecosystem.
- Sales tracking is difficult and cumbersome.
- Mobile expense management needs improvement for sales and engineering.
- Still requires the installed 'fat' client to access all functions. They are working on porting more to the web based front end but it is a long process.
- Mobile app is a bit cumbersome and lacks functionality.
- Increased engineering billing by approximately 10% due to better capture of activities and visibility
- Allows for better project recaps and budget allocations