Customer Support and Donor Comfort - a winning combination!
March 31, 2022
Customer Support and Donor Comfort - a winning combination!
Score 10 out of 10
Vetted Review
Verified User
Software Version
For nonprofits
Overall Satisfaction with Goodworld
We needed a product for our day-to-day donations and the ability to be set up for ticket sales for events. Goodworld had all these options and was easy to use, and gave a professional look at the event being set up.
- Ease and comfort of donors trusting the platform to make donations from our homepage
- different events and fundraisers with ticket sales
- Customer service and help with a quick turnaround
- Peer-to-Peer fundraising for 5k events
- Donor Trust
- Professional look to events created
- Customer service and support
- Our donors are comfortable adding their information for online donations which has increased our donation
- Ticket sales have increased as well with the platform cutting back on many of our "day of" ticket sales which we are pleased with
- Click & Pledge
We were not pleased with the customer support and ease of setting up events with Click and Pledge. Our donors are often called to make donations over the phone rather than use the C&P platform.
Do you think Goodworld delivers good value for the price?
Yes
Are you happy with Goodworld's feature set?
Yes
Did Goodworld live up to sales and marketing promises?
Yes
Did implementation of Goodworld go as expected?
Yes
Would you buy Goodworld again?
Yes