ThirdLove is a big fan of Lessonly!
Updated March 10, 2020

ThirdLove is a big fan of Lessonly!

Keysha Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lessonly

We use Lessonly across all departments here at ThirdLove (HR, Quality, Update announcement), but it is used most in customer service training. We train new hires when they first join the team, for the next three weeks, until they graduate from training. Once a tenured agent, they go through policy update lessons, product refreshes, and service up-trainings via Lessonly.

Pros

  • Versatility. We can use for it darn near anything in any department across the company.
  • Easy editing. You can change/update something on the fly no problem.
  • Simple design easy for self- learning as a creator or admin.
  • The Lessonly university is basically a tool store to use at your disposal. It has a lot of great information.

Cons

  • Bugs. When there are some and we alert Lessonly, they reply with the problem will be fixed, but then no follow up on if or when?
  • Self branding ability would be great but as of now you have to reach out to a 3rd party which makes it difficult to keep communication clear.
  • Minor issues with the lessons themselves; such as the image and text being swapped in places once going from edit more to preview mode.
  • Increase in self lead learning initiative
  • Quality score improvements
  • Decrease in overall training time
I love the customer support team at Lessonly. They are very friendly and mostly helpful. My only issue is with the occurrence of a bug and upon reporting such bug, it is acknowledged at that time, but never mentioned again. We have no way of knowing when the problem is fixed, if ever.
Briefing on a new product or reviewing past feedback is great. Communication skills or soft skills training is a great into or exit to quiz them, but things like that are more helpful when facilitated in person.

Seismic Learning Feature Ratings

Learning Management
8.8
Course authoring
8
Course catalog or library
7
Player/Portal
8
Learning content
9
Mobile friendly
Not Rated
Progress tracking & certifications
10
Assignments
10
Compliance management
9
Learning administration
9
Learning reporting & analytics
9
Social learning
Not Rated

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