Great Product
March 22, 2019
Great Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
It is being used by Customer Support. The product has brought an up to date self service to our customers.
- Analytics - it provides real time reports and dashboards which gives management and agents awareness of our customer issues
- Exporting a large data set via schedule reports
- Positive immpact