Brink POS...is it too simple?
September 27, 2019

Brink POS...is it too simple?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PAR Brink POS

We used Brink as our main Point of Sale in all of our restaurants as well as reporting features at the Support Center.
  • Brink has a simple interface for the team to use in their day to day.
  • Brink is mostly simple to reconfigure to our needs in the field.
  • Brink could update its hardware to the sign of the times with guest interactive POS.
  • Appears clunky at times with its processes and steps.
  • Brink needs to be able to edit it reporting features to get the desired result for time clock compliance especially in CA with Meal Break Laws.
  • Brink needs to integrate its time clock process in CA, for a team member to accept or decline time clock edits and to waive a mandatory break.
  • Brink needs better integration with KDS systems to do exactly what we need it to do as our business model develops into the future.
  • Positive impact on its simplicity with our growth and ability to teach and transform our business.
  • Negative impact on the business with time clock compliance in CA. We need more functionality for the Team Member experience in time clock management.
I inherited Brink and it works for us for now. But as we grow in CA and other markets, Brink maybe becomes a challenge with time record compliance and the ability to perform up to expectations with KDS systems.
I believe Brink has been very responsive to our needs and requests.

Do you think PAR Brink POS delivers good value for the price?

Yes

Are you happy with PAR Brink POS's feature set?

No

Did PAR Brink POS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PAR Brink POS go as expected?

I wasn't involved with the implementation phase

Would you buy PAR Brink POS again?

Yes

Brink just needs to continue to develop its technology for the every-changing industry.