Overall Satisfaction with Preseem
Preseem is being used to control, monitor, and improve internet services to our fixed wireless customer base. It helps us control the speed of each client as well as improve QoE Quality of Experience to the end-user. Prior to having Preseem in our network, speed control was a nightmare and customers were always complaining of slow internet speeds. After Preseem was put in, those complaints have dropped to almost none. Preseem also gives us good tools to use to diagnose network issues and usage habits. It is a vital part of our network.
- QoE
- Speed control.
- Usage monitoring.
- More reporting options.
- Little more customization on what we see.
- Ways to setup network devices in the interface.
- Speed control.
- QoE.
- Usage history.
- Customer retention has been helped.
- Customer satisfaction has been helped.
- Employee understanding of issues has improved.
- Reduction of employee workload.
Do you think Preseem delivers good value for the price?
Yes
Are you happy with Preseem's feature set?
Yes
Did Preseem live up to sales and marketing promises?
Yes
Did implementation of Preseem go as expected?
Yes
Would you buy Preseem again?
Yes