Item: Quickbase
Rating: 10
Author: Verified User

Overall Satisfaction with Quickbase

Use Cases and Deployment Scope

I've been on several teams with the company, and we used it for various reasons. As far as keeping track of. Various metrics related to operations. Within Southwest University, we're also using it to develop solutions to support our different business teams, particularly as it pertains to developing learning solutions within the university, as well as helping with project management initiatives.

Pros and Cons

Pros

One of the things we rely on is that it's really easy to go from concept to developed solution. You can build solutions collaboratively with the customers. That's one thing we're doing.
And I think as far as, uh, giving you the insight as far as visuals and graphics, we're leveraging a lot of ours, the dashboards that they've created.
And lastly, the automation with pipelines. That has been tremendous with automating a lot of repetitive tasks.

Cons

Making mobile experience better
Improve embedded form support with iframes
Better Pricing for small startups.
More responsive mobile forms

Return on Investment

Time savings
Cost savings
Automation

Alternatives Considered

Microsoft Excel

Excel required more manual updating to keep data synchronized. Users often emailed copies of spreadsheets that were outdated almost as soon as they were received. We had less control over how the data was inputted in the spreadsheets while Quickbase allows us to customize form rules based on the required functionality.

Key Insights

Do you think Quickbase delivers good value for the price?

Yes

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

Yes

Did implementation of Quickbase go as expected?

Yes

Would you buy Quickbase again?

Yes

Other Software Used

Microsoft Teams, Microsoft SharePoint, Microsoft 365

Likelihood to Recommend

I think where it's well suited is if you are in the business of managing projects, I think that's great if you're in the business of producing, timelines, things like that, trying to take things on a level above spreadsheet, so to speak. And with some automation, I think that's really where you can get into it—a really simplistic short learner-learning curve. And for collaboration as well.

Quickbase Feature Ratings

Using Quickbase

Users and Roles

3500 - Business, Finance, Operations, Learning

Support Headcount Required

10 - This group administers our company Quickbase realm.

Business Processes Supported

Data sharing
Demand Intake
Request Fulfillment Workflows

Innovative Uses

Using Pipelines for process automation

Future Planned Uses

Rapid application development

Likelihood to Renew

Our organization relies heavily upon Quickbase applications.

Evaluating Quickbase and Competitors

Products Replaced

Key Differentiators

Scalability
Ease of Use

stWe are able to create as many applications as represented by our business use cases. Standing up an application is fairly straight-forward process.

Evaluation Lessons Learned

We would probably follow the same process and reach the same conclusion.

Quickbase Implementation

Implementation Rating

I was not part of the implementation effort, but I love the result!

Implementation Details / Implementation Partner

Don't know

Implementation Issues

I was not part of the implementation

Quickbase Support

Support Rating

Had to restore an application and that request was fulfilled within two days.

Quickbase Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Less knowledgeable Problems left unsolved

Using Quickbase

Usability

This platform is so easy to use and is truly a low-code platform.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None