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100% would recommend!
April 28, 2023

100% would recommend!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Management
  • Payroll
  • Benefits
  • Device Management
  • Time Off
  • Employment Verifications
  • EEO
  • ACA
  • COBRA
  • Background Check
  • Performance Management
  • Workers Comp

Overall Satisfaction with Rippling

We absolutely love Rippling! We joined Rippling within the past year after leaving ADP's PEO service model. We were originally planning on sticking with ADP but in a non-PEO fashion, but due to continued support issues, compliance concerns, and overall account mismanagement and errors, we decided to look into other options. When doing research, Rippling consistently came up as a top contender for HRIS/Payroll needs. They checked all of the boxes and even checked a few more that we didn't even have on our list. We're impressed by how much more intuitive it is than ADP. It's a very robust system and allows for a lot of customization without feeling like a jumbled mess. The number Rippling apps and external integrations offered also really helped push us to Rippling (ex: automated BG checks, performance management, OKRs, MS Office, 401k, IT/Device Management, etc.)
Rippling also has great customer service and support. Any time we need support we get a response almost instantaneously, for any complex questions it's typically resolved within 24-72 hours with consistent updates on the status. Their help center articles are amazing and in-depth, both for system admins and employees.

  • Customer Support and Service
  • Customization and flexibility
  • Integrations
  • UI/UX
  • Ease of use and navigation
  • One-stop shop
  • Benefits
  • Service offerings
  • New releases
  • Listening and taking action on client feedback
  • Allow for more custom workflows with the base plan
  • Allow employees to have their own 401k app instead of it being just for admins
  • Has allowed us to manage the Company growth we've experienced without feeling overwhelmed
  • Less expensive than ADP with more features, integrations, and support
Rippling was by far the better option. ADPs offerings were terrible and I would not recommend anyone to go with them. Aside from the poor support/service and inability to be fully customizable, there were glaring issues regarding compliance. When we were in a PEO Model (TotalSource) our rep pushed back on giving us access to EEO, Vets, or disability data that we were required to report on as a federal contractor. We also had issues with them abiding by the terms of our contract. As we were with ADP for the 2022 calendar year in a PEO relationship (under ADP's FEIN), they are responsible for the ACA and 1095s. ADP then claimed that because they sent a letter, which never arrived, that the letter negated the terms of the contract we signed last year and they were not going to be doing the filing for us, even though we had already paid for that service as part of our contract.

The other options that we considered and were in our top 3 were BambooHR and Paycor. BambooHR was great from an HRIS perspective but wasn't the best on the Payroll side and our VP of Finance wasn't confident in going with them. Paycor was nice, but just wasn't as robust and didn't offer the services that we really liked with Rippling.
Support is quick, easy, and efficient

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Very easy to use and intuitive. Our employees really like the portal and our new hires are also impressed with how easy onboarding is.
15Five, Checkr, 1Password, CDW, Deltek Costpoint, JobDiva
It's great all around!

Rippling Feature Ratings

9.7
Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Rippling

140 - HR, Finance, IT Consulting/Contracting, Legal, Payroll, Sales/BD, etc.
2 - The system is pretty intuitive. Any questions you may have the help center articles walk you through or their support team can easily answer.
  • HRIS
  • Payroll
  • Integrations with Performance Management, Background Checks, etc.
  • Benefit Management and Open Enrollment
  • Onboarding