Sage Fixed Assets - it could use a little fixing itself
January 22, 2020

Sage Fixed Assets - it could use a little fixing itself

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sage Fixed Assets

We use Sage Fixed Assets to handle the organization, tracking, and depreciation for all of our domestic organizations' fixed assets. Additionally, it is used by our tax department in handling the various, and ever growing, complexities of tax depreciation. It provides a central repository where calculations and transfers may be completed.
  • Central Repository.
  • Staying up to date on tax law changes.
  • Non-intuitive to use.
  • Horrible Excel reports.
  • It is incredibly difficult to use and our business users generally do not look favorably on it.
  • It is relatively low cost, which is a nice feature and lends to quick ROI.
We have considered using Thomson Reuters fixed asset offering in the past, since we use their income tax offering for our domestic tax preparation. While it contained some nice features, the cost was simply prohibitive. As a result, and due to Sage Fixed Assets' price point, we have remained with Sage. We continually reevaluate to determine if it is worth the transition to a new system.
Rather lackluster. Our account manager generally works with Sage's support team and oftentimes finds herself frustrated with a lack of understanding from the support team. Additionally, when IT is attempting to update the system (which from my understanding is a bear of epic complex proportions) they often times find themselves frustrated and at a loss for what needs done.

Do you think Sage Fixed Assets delivers good value for the price?

Yes

Are you happy with Sage Fixed Assets's feature set?

No

Did Sage Fixed Assets live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Fixed Assets go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Fixed Assets again?

No

I'm just not likely to recommend Sage Fixed Assets to another user. I've not used another system before, but I cannot imagine that another system out there could be less user friendly. The reporting system is clunky at best. Additionally, a primary feature of the system is the asset import system that more or less requires an advanced SAGE degree to figure out and use. It's just not intuitive and really is lacking in basic functionality, leaving users to spend copious amounts of time repeating the same processes over and over.