UKG Pro is the way to go!
Updated September 25, 2023

UKG Pro is the way to go!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro [(formerly Ultimate Software UltiPro)] is used across the whole organization. It addresses many process. We use UKG for HRIS, Talent Management, Benefits Administration, Payroll Processing, Time and Attendance, Recruiting and Onboarding, Compliance and Reporting.
  • Employee File Storage and Compliance
  • Recruiting & Onboarding
  • Time Management
  • Process Automation
  • Open Enrollment
  • File Feeds
  • EEOC Reports
  • W2 Generating
  • State Compliance Forms
  • BI Reports could be more user friendly to build from scratch.
  • Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
  • UKG Case Management Notifications are not always sent out to users.
  • Past OE Sessions need a closed button and should be able to make changes once closed.
  • Cost/time saving.
  • Ability to manage all HR activities under one platform.
  • Ability to maintain local, state, and federal compliance.
We have been able to centralize forms under people assist, like flexible work arrangement forms, COVID related compliance, etc.
UKG Pro [(formerly Ultimate Software UltiPro)] is more user friendly, has a easier interface, more features, better compliance.

Do you think UKG Pro delivers good value for the price?


Are you happy with UKG Pro's feature set?


Did UKG Pro live up to sales and marketing promises?


Did implementation of UKG Pro go as expected?


Would you buy UKG Pro again?


UKG Pro [(formerly Ultimate Software UltiPro)] is best suited in Organizations that have 50 or more employees. It works well for multilayered organizations like healthcare companies, accounting firms, organizations with unions etc. I wouldn't recommend for small mom and pop organizations or start-up organizations.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Performance improvement plans
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Manager tracking tools
Corporate goal setting
Not Rated
Individual goal setting
Line-of sight-visibility
Not Rated
Performance tracking
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking
Notifications and Alerts

UKG Pro Training

Yes, for me. There are some platforms that could benefit from LIVE or 1x1 training.
  • In-Person Training
I wasn't here for the initial training, but judging from the set-up and notes it was valuable.

Using UKG Pro

700 - Payroll, Finance, Tax Professionals, Marketing, IT, and Human Resources.
4 - HR Administrator(s), Payroll Administrator, and IT Administrator. Majority support comes from core HR Administrator.
  • Reporting
  • ACA Compliance
  • Benefits Administration
  • Payroll Processing
  • Automate Internal Documents/Forms
  • COVID Compliance
  • Engagement
  • Retention and Turnover
I've worked with UKG for more than 7 years, it's familiar and I've become a subject matter expert. There aren't many platforms that are scalable to our firm and provide one solution for all our needs.

Evaluating UKG Pro and Competitors

Yes - Paylocity, growth.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
Scalability and ease of use is of the upmost importance, but you have to have good customer service/support service to support the product.

UKG Pro Implementation

Configuring UKG Pro

For some it may be too complexed, but that wasn't an issue for us.
Take plenty of notes on your own.
Yes - we have customized the interface extensively - Pretty easy once you have someone walk you through the first one.
Yes - we have added extensive custom code - Pretty easy

UKG Pro Support

I would give it a 4. The wait time to reach an agent for assistance is far too long, at times you could wait 2 weeks before getting someone to reach out about a case. The amount of cues you have to go through to get to the right specialist and the follow up for complex concerns needs improvement. There are a handful of extremely knowledgeable agents, but if you aren't lucky to get them, then you are likely going to be steered in the wrong direction or not given clear directions which will not resolve your issue in the first call. There has been far too many times that a representative will hang up or intentionally drop the call when challenged or during conflict.
Problems get solved
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I'm not sure of the classification of what we have.
Yes - No, there have been times where there was a known bug via email communication from UKG. Once I reported the effects to our environment, several support representatives were unaware of the bug or a solution. I've sat on multiple calls for long hours only to find the troubleshooting done did not clear the issue.
Yes, anytime I speak to Andrew Evans and when going through PPACA and People Assist. Every specialist was well knowledgeable and provided exceptional and timely service to me.

Using UKG Pro

Like to use
Relatively simple
Easy to use
Well integrated
Requires technical support
Slow to learn

UKG Pro Reliability

UKG allows us the flexibility to scale it to the needs of our firm.
Never had issues accessing it anytime and anywhere.
Overall great.

Relationship with UKG

Sales team was very professional and knowledgeable.
You don't hear from them often after the sale is made.
The communication is poor post sale.