Sentiment

Sentiment enables you to manage the opportunities and threats presented by social media with confidence. Our Cloud platform empowers better customer service, identifies potential new customers and delivers new insights into their behavior with powerful analytics. This brings comments about your company, services, products and your competitors into one easily managed channel- not only from Facebook and Twitter but also 50 million blogs, forums and news sites. From small sales and customer service teams to multi-national contact center operations…Sentiment: The new channel for SUCCESS!