8x8 Work vs. Webex Meetings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Webex Meetings
Score 8.2 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$11.95
per month
Pricing
8x8 WorkWebex Meetings
Editions & Modules
No answers on this topic
Webex Free
$0.00
user/month
Webex Meet
$14.50
user/month
Webex Suite: Meet + Call Plan
$25.00
user/month
Enterprise
Contact Sales
Offerings
Pricing Offerings
8x8 WorkWebex Meetings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWebex Meetings are available at no cost to users. They are included in the Webex Suite, starting at $11.95 per user/per month for Enterprise Agreements.
More Pricing Information
Community Pulse
8x8 WorkWebex Meetings
Considered Both Products
8x8 Work
Chose 8x8 Work
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone …
Chose 8x8 Work
OfficeSuite is a very easy system to use, and is better at allowing users to sort by different fields. 8x8 provides a one stop shop for setting up a user. When you create their extension you are also creating their user profile. The ability to port numbers in the Admin Console …
Chose 8x8 Work
8x8 stacks up against our previous VoIP, OnSIP, because it has a much easier user interface on their mobile and desktop app. The quality of their phone and video calls is way better; therefore, we chose 8x8 instead.
Webex Meetings

No answer on this topic

Top Pros
Top Cons
Features
8x8 WorkWebex Meetings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.2
349 Ratings
0% above category average
Webex Meetings
-
Ratings
Hosted PBX8.4196 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.652 Ratings00 Ratings
User templates8.3218 Ratings00 Ratings
Call reports8.2278 Ratings00 Ratings
Directory of employee names8.7314 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
396 Ratings
1% above category average
Webex Meetings
-
Ratings
Answering rules8.9355 Ratings00 Ratings
Call recording8.7307 Ratings00 Ratings
Call park8.8285 Ratings00 Ratings
Call screening7.4271 Ratings00 Ratings
Message alerts8.6343 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
288 Ratings
5% above category average
Webex Meetings
-
Ratings
Video conferencing8.5182 Ratings00 Ratings
Audio conferencing8.6249 Ratings00 Ratings
Video screen sharing8.9128 Ratings00 Ratings
Instant messaging8.7186 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
9.0
344 Ratings
8% above category average
Webex Meetings
-
Ratings
Mobile app for iOS8.8280 Ratings00 Ratings
Mobile app for Android9.1227 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
Webex Meetings
8.0
767 Ratings
1% below category average
High quality audio00 Ratings8.6762 Ratings
High quality video00 Ratings8.4755 Ratings
Low bandwidth requirements00 Ratings7.0728 Ratings
Mobile support00 Ratings7.8691 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
Webex Meetings
8.2
758 Ratings
2% above category average
Desktop sharing00 Ratings8.6756 Ratings
Whiteboards00 Ratings7.7658 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
Webex Meetings
8.2
767 Ratings
1% below category average
Calendar integration00 Ratings8.4726 Ratings
Meeting initiation00 Ratings8.2754 Ratings
Integrates with social media00 Ratings7.6308 Ratings
Record meetings / events00 Ratings8.5716 Ratings
Slideshows00 Ratings8.3651 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Work
-
Ratings
Webex Meetings
8.3
726 Ratings
2% below category average
Live chat00 Ratings8.6706 Ratings
Audience polling00 Ratings8.0624 Ratings
Q&A00 Ratings8.2632 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Work
-
Ratings
Webex Meetings
8.3
722 Ratings
1% below category average
User authentication00 Ratings8.2672 Ratings
Participant roles & permissions00 Ratings8.4703 Ratings
Confidential attendee list00 Ratings8.4416 Ratings
Best Alternatives
8x8 WorkWebex Meetings
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkWebex Meetings
Likelihood to Recommend
8.4
(415 ratings)
8.5
(778 ratings)
Likelihood to Renew
9.8
(25 ratings)
9.9
(46 ratings)
Usability
9.4
(54 ratings)
8.4
(103 ratings)
Availability
8.9
(10 ratings)
9.1
(449 ratings)
Performance
8.9
(10 ratings)
8.7
(424 ratings)
Support Rating
7.6
(139 ratings)
7.8
(108 ratings)
In-Person Training
9.1
(3 ratings)
8.2
(3 ratings)
Online Training
8.9
(4 ratings)
5.5
(3 ratings)
Implementation Rating
9.0
(13 ratings)
7.0
(14 ratings)
Configurability
8.5
(8 ratings)
9.1
(7 ratings)
Contract Terms and Pricing Model
8.4
(9 ratings)
7.3
(10 ratings)
Ease of integration
9.1
(6 ratings)
9.0
(5 ratings)
Product Scalability
8.7
(10 ratings)
9.1
(420 ratings)
Professional Services
8.8
(7 ratings)
8.9
(9 ratings)
Vendor post-sale
7.1
(7 ratings)
8.5
(7 ratings)
Vendor pre-sale
7.1
(7 ratings)
9.1
(8 ratings)
User Testimonials
8x8 WorkWebex Meetings
Likelihood to Recommend
8x8, Inc.
8x8 support was one of the major deciding factors in moving away from our old system. We'd experience business impact issues with our routing systems and wouldn't hear back for days/week, if at all. With 8x8 Work, we have guaranteed SLAs depending on impact levels, this has been a great peace of mind when/if issues occur. We also onboard new locations containing older POT/analog equipment that our old provider were not compatible with. 8x8 saved us money in not needed to overhaul our older devices at this time.
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Cisco
Good examples: - Conducting trainings and courses - Planning meetings and inviting colleagues to attend - Presenting topics to a large group of people - Speech reproduction is very good - assigning rights and copresentor Not so good: - Interaction with other applications - Mute microphones when using multiple clients - Video call quality - Tracking history, private settings
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Cisco
  • We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
  • We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
  • I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
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Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
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Cisco
  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Cisco
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Cisco
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Online Training
8x8, Inc.
online (video) training is good. No issues.
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Cisco
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
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Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Cisco
Meetings is the way to go! It blends in with our organization's workflow seamlessly. Teams is great but really suffers in the collaboration department from our personal experience. Webex Meetings is much more fleshed out. The features it has are much more convenient and easier to use. There was a bit of a learning curve, but once you are over that speedbump you are able to get much more use out of Webex Meetings.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Cisco
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
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Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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ScreenShots