Acctivate Inventory Management vs. Cin7 Orderhive

Acctivate is best suited for very basic inventory needs. It syncs up well with Standalone Quickbooks and tracks physical inventory really well. I wouldn't recommend it if you need a complex suite for a larger business. Needs a lot of improvement. If you need a vendor, purchasing, PO system - I would suggest looking elsewhere.

Incentivized

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

• Actionable inventory control, analysis and management
• Solid customer history and report capabilities
• Efficient purchasing and reordering module

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Not user friendly.
• Hard to maintain on the back end
• Seems old and clunky.

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Better history, inventory control and PO re-ordering capabilities than the old Sage100 and Mas90 software

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• More Accountability
• Inventory Accuracy

Incentivized

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.