What users are saying about

ADP SmartCompliance

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Top Rated
84 Ratings

ADP Workforce Now

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483 Ratings

ADP SmartCompliance

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Top Rated
84 Ratings
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Score 7.3 out of 101

ADP Workforce Now

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483 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP SmartCompliance

I believe ADP SmartCompliance is well suited for any organization that has implemented an HRIS system, such as Workday, but do not want to fully be responsible for the tax filings. I also feel it is very well suited to organizations such as ours that have employees in almost all 50 states. This helps to keep our payroll department staff at a minimum knowing we can rely on the cooperation between the Workday and the ADP SmartCompliance system. I think the only way I would not think SmartCompliance would be helpful would be with a very small company that would prefer to fully outsource their payroll process.
Gina Dye profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
9.0
ADP Workforce Now
8.1
Pay calculation
ADP SmartCompliance
9.1
ADP Workforce Now
8.7
Support for external payroll vendors
ADP SmartCompliance
9.1
ADP Workforce Now
7.5
Benefit plan administration
ADP SmartCompliance
9.1
ADP Workforce Now
8.0
Direct deposit files
ADP SmartCompliance
9.1
ADP Workforce Now
8.6
Salary revision and increment management
ADP SmartCompliance
9.1
ADP Workforce Now
7.8
Reimbursement management
ADP SmartCompliance
8.6
ADP Workforce Now
7.8

Human Resource Management

ADP SmartCompliance
ADP Workforce Now
7.6
Employee demographic data
ADP SmartCompliance
ADP Workforce Now
8.1
Employment history
ADP SmartCompliance
ADP Workforce Now
8.1
Job profiles and administration
ADP SmartCompliance
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP SmartCompliance
ADP Workforce Now
7.4
Organizational charting
ADP SmartCompliance
ADP Workforce Now
6.7
Organization and location management
ADP SmartCompliance
ADP Workforce Now
7.4
Compliance data (COBRA, OSHA, etc.)
ADP SmartCompliance
ADP Workforce Now
8.0

Leave and Attendance Management

ADP SmartCompliance
ADP Workforce Now
8.1
Approval workflow
ADP SmartCompliance
ADP Workforce Now
8.1
Balance details
ADP SmartCompliance
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP SmartCompliance
ADP Workforce Now
8.1

Employee Self Service

ADP SmartCompliance
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP SmartCompliance
ADP Workforce Now
8.7
Update personal information
ADP SmartCompliance
ADP Workforce Now
8.7
View company policy documentation
ADP SmartCompliance
ADP Workforce Now
8.5
Employee recognition
ADP SmartCompliance
ADP Workforce Now
7.6
View job history
ADP SmartCompliance
ADP Workforce Now
7.6

Asset Management

ADP SmartCompliance
ADP Workforce Now
6.0
Tracking of all physical assets
ADP SmartCompliance
ADP Workforce Now
6.0

HR Reporting

ADP SmartCompliance
ADP Workforce Now
7.0
Report builder
ADP SmartCompliance
ADP Workforce Now
7.1
Pre-built reports
ADP SmartCompliance
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP SmartCompliance
ADP Workforce Now
7.0

Onboarding

ADP SmartCompliance
ADP Workforce Now
5.5
New hire portal
ADP SmartCompliance
ADP Workforce Now
6.1
Manager tracking tools
ADP SmartCompliance
ADP Workforce Now
4.8

Performance and Goals

ADP SmartCompliance
ADP Workforce Now
7.7
Corporate goal setting
ADP SmartCompliance
ADP Workforce Now
7.6
Individual goal setting
ADP SmartCompliance
ADP Workforce Now
7.8
Line-of sight-visibility
ADP SmartCompliance
ADP Workforce Now
7.6
Performance tracking
ADP SmartCompliance
ADP Workforce Now
7.9

Performance Management

ADP SmartCompliance
ADP Workforce Now
7.4
Performance plans
ADP SmartCompliance
ADP Workforce Now
7.6
Performance improvement plans
ADP SmartCompliance
ADP Workforce Now
7.4
Review status tracking
ADP SmartCompliance
ADP Workforce Now
7.6
Review reminders
ADP SmartCompliance
ADP Workforce Now
7.3
Multiple review frequency
ADP SmartCompliance
ADP Workforce Now
7.2

Succession Planning

ADP SmartCompliance
ADP Workforce Now
6.0
Create succession plans/pools
ADP SmartCompliance
ADP Workforce Now
5.8
Candidate ranking
ADP SmartCompliance
ADP Workforce Now
5.8
Candidate search
ADP SmartCompliance
ADP Workforce Now
6.3
Candidate development
ADP SmartCompliance
ADP Workforce Now
6.2

Recruiting / ATS

ADP SmartCompliance
ADP Workforce Now
6.6
Job Requisition Management
ADP SmartCompliance
ADP Workforce Now
7.9
Company Website Posting
ADP SmartCompliance
ADP Workforce Now
7.5
Publish to Social Media
ADP SmartCompliance
ADP Workforce Now
7.4
Job Search Site Posting
ADP SmartCompliance
ADP Workforce Now
6.6
Duplicate Candidate Prevention
ADP SmartCompliance
ADP Workforce Now
2.3
Applicant Tracking
ADP SmartCompliance
ADP Workforce Now
7.2
Notifications and Alerts
ADP SmartCompliance
ADP Workforce Now
7.5

Pros

  • ADP PROVIDES A VERY WELL KNOWLEDGABLE STAFF TO ADDRESS ANY ISSUE YOU MAY ENCOUNTER
  • ADP ARE CONCERNED ABOUT HOW YOU FEEL AS A USER OF THEIR SERVICES AND ALWAYS OPEN TO LEARN WHAT THEY CAN DO BETTER
  • ADP DEFINITELY WILL SEE ANY ISSUE THRU O THE END; GREAT FOLLOW UP SKILLS
Vanessa Anderson profile photo
  • Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
  • Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
  • Ability to handle all of our state and local taxes. We have 9 states and many locals.
Karen Webb profile photo

Cons

  • Welcome any improvement.
  • Can't identify any missing functionality.
  • Have no suggestion on doing things different.
Hilda Marquez profile photo
  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo

Likelihood to Renew

ADP SmartCompliance9.1
Based on 2 answers
I use ADP more often than anyone in our company, and it has saved a great deal of time, money, and effort in payroll tax.
Mitch Norby profile photo
ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP SmartCompliance7.9
Based on 3 answers
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

Support

ADP SmartCompliance7.3
Based on 3 answers
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service
Ramona Fenner profile photo
ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP SmartCompliance6.4
Based on 2 answers
almost everything went smoothly, but I needed to check everything, and make some corrections later
Mitch Norby profile photo
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

ADP is a leader in the industry for a reason
Michelle Gagnon profile photo
Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. It is not user friendly for the administrator or the employee. I have used various in-house payroll systems - at least 3 with different employers. I prefer ADP.
Caroline Dula, CPP profile photo

Return on Investment

  • ADP has only provided positive impact as it's the system we use to ensure our reports are available timely and accurately.
Evelyn E. Bozeman profile photo
  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.