What users are saying about

ADP SmartCompliance

Top Rated
78 Ratings

ADP SmartCompliance

Top Rated
78 Ratings
Score 7.1 out of 101

ADP Workforce Now

469 Ratings
Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP SmartCompliance

SmartCompliance is extremely helpful for business tax filing and reporting - contracting with ADP has allowed us as an organization to focus energies on other functional areas instead of worrying about recruiting or retaining employees with strong tax backgrounds who can be ahead of the game on any compliance changes. ADP's team is always well informed and stays abreast of changes within the codes that might slip through the cracks with independent research. For smaller businesses with lower employee counts, the Aline pay cards or Garnishment maintenance might not be as necessary from a compliance or process improvement standpoint.
Melissa Carter profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
8.2
ADP Workforce Now
8.1
Reimbursement management
ADP SmartCompliance
8.2
ADP Workforce Now
7.7
Pay calculation
ADP SmartCompliance
ADP Workforce Now
8.7
Support for external payroll vendors
ADP SmartCompliance
ADP Workforce Now
7.5
Benefit plan administration
ADP SmartCompliance
ADP Workforce Now
8.0
Direct deposit files
ADP SmartCompliance
ADP Workforce Now
8.7
Salary revision and increment management
ADP SmartCompliance
ADP Workforce Now
7.9

Human Resource Management

ADP SmartCompliance
ADP Workforce Now
7.6
Employee demographic data
ADP SmartCompliance
ADP Workforce Now
8.0
Employment history
ADP SmartCompliance
ADP Workforce Now
8.1
Job profiles and administration
ADP SmartCompliance
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP SmartCompliance
ADP Workforce Now
7.4
Organizational charting
ADP SmartCompliance
ADP Workforce Now
6.6
Organization and location management
ADP SmartCompliance
ADP Workforce Now
7.3
Compliance data (COBRA, OSHA, etc.)
ADP SmartCompliance
ADP Workforce Now
7.9

Leave and Attendance Management

ADP SmartCompliance
ADP Workforce Now
8.1
Approval workflow
ADP SmartCompliance
ADP Workforce Now
8.1
Balance details
ADP SmartCompliance
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP SmartCompliance
ADP Workforce Now
8.1

Employee Self Service

ADP SmartCompliance
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP SmartCompliance
ADP Workforce Now
8.8
Update personal information
ADP SmartCompliance
ADP Workforce Now
8.7
View company policy documentation
ADP SmartCompliance
ADP Workforce Now
8.6
Employee recognition
ADP SmartCompliance
ADP Workforce Now
7.6
View job history
ADP SmartCompliance
ADP Workforce Now
7.6

Asset Management

ADP SmartCompliance
ADP Workforce Now
6.0
Tracking of all physical assets
ADP SmartCompliance
ADP Workforce Now
6.0

HR Reporting

ADP SmartCompliance
ADP Workforce Now
7.0
Report builder
ADP SmartCompliance
ADP Workforce Now
7.1
Pre-built reports
ADP SmartCompliance
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP SmartCompliance
ADP Workforce Now
7.0

Onboarding

ADP SmartCompliance
ADP Workforce Now
5.5
New hire portal
ADP SmartCompliance
ADP Workforce Now
6.1
Manager tracking tools
ADP SmartCompliance
ADP Workforce Now
4.9

Performance and Goals

ADP SmartCompliance
ADP Workforce Now
7.8
Corporate goal setting
ADP SmartCompliance
ADP Workforce Now
7.7
Individual goal setting
ADP SmartCompliance
ADP Workforce Now
7.9
Line-of sight-visibility
ADP SmartCompliance
ADP Workforce Now
7.7
Performance tracking
ADP SmartCompliance
ADP Workforce Now
7.9

Performance Management

ADP SmartCompliance
ADP Workforce Now
7.5
Performance plans
ADP SmartCompliance
ADP Workforce Now
7.6
Performance improvement plans
ADP SmartCompliance
ADP Workforce Now
7.5
Review status tracking
ADP SmartCompliance
ADP Workforce Now
7.7
Review reminders
ADP SmartCompliance
ADP Workforce Now
7.4
Multiple review frequency
ADP SmartCompliance
ADP Workforce Now
7.3

Succession Planning

ADP SmartCompliance
ADP Workforce Now
6.0
Create succession plans/pools
ADP SmartCompliance
ADP Workforce Now
5.8
Candidate ranking
ADP SmartCompliance
ADP Workforce Now
5.8
Candidate search
ADP SmartCompliance
ADP Workforce Now
6.3
Candidate development
ADP SmartCompliance
ADP Workforce Now
6.2

Recruiting / ATS

ADP SmartCompliance
ADP Workforce Now
6.7
Job Requisition Management
ADP SmartCompliance
ADP Workforce Now
7.9
Company Website Posting
ADP SmartCompliance
ADP Workforce Now
7.5
Publish to Social Media
ADP SmartCompliance
ADP Workforce Now
7.5
Job Search Site Posting
ADP SmartCompliance
ADP Workforce Now
6.7
Duplicate Candidate Prevention
ADP SmartCompliance
ADP Workforce Now
2.3
Applicant Tracking
ADP SmartCompliance
ADP Workforce Now
7.3
Notifications and Alerts
ADP SmartCompliance
ADP Workforce Now
7.6

Pros

  • The information is available almost immediately.
  • Allows you to utilize your data in more than one way even those you never thought to have access to such as graphs.
  • It captures all activity you provided and displays it in several different ways.
  • It allows you as an employer to track data that is important to ensure has been handled such as agency notieces.
Evelyn E. Bozeman profile photo
  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

  • It would be nice to locate tutorials on how to use SmartCompliance navigation for example.
  • It would be nice to have access to reports for longer than 90 days if needed without having to involve the acct manager.
  • I would like to see more self-service handouts regarding the tools offered by ADP.
Evelyn E. Bozeman profile photo
  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ADP Workforce Now8.9
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo

Usability

ADP SmartCompliance6.4
Based on 1 answer
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
ADP Workforce Now8.0
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

Support

ADP SmartCompliance4.5
Based on 1 answer
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service
Ramona Fenner profile photo
ADP Workforce Now6.1
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

More functionality and very easy display
Ramona Fenner profile photo
The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo

Return on Investment

  • We have been able to increase productivity and efficiencies by using ADP Smart Compliance to manage our tax filing process.
  • We are able to reduce liability by using ADP SMart Compliance for tax filing and wage payments, as we are able to utilize system integrations rather than manually processing in house.
  • The increased visibility to our tax profile allows us to be more compliant in areas that may have been a struggle in the past.
Melissa Cypher profile photo
  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.