What users are saying about

Zenefits

Top Rated
54 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Zenefits

Top Rated
54 Ratings
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Zenefits

Small companies with mostly US-based employees (50 or less) who have a small or no HR department and do not need a lot of extra bells and whistles, such as supplemental compensation tracking and/or compensation changes frequently.
Veronica Herbes profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Zenefits
8.0
Employee demographic data
ADP Workforce Now
8.0
Zenefits
7.5
Employment history
ADP Workforce Now
8.1
Zenefits
8.0
Job profiles and administration
ADP Workforce Now
7.7
Zenefits
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Zenefits
8.0
Organizational charting
ADP Workforce Now
6.6
Zenefits
7.8
Organization and location management
ADP Workforce Now
7.3
Zenefits
7.9
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Zenefits
8.8

Payroll Management

ADP Workforce Now
8.1
Zenefits
8.7
Pay calculation
ADP Workforce Now
8.7
Zenefits
9.2
Support for external payroll vendors
ADP Workforce Now
7.5
Zenefits
7.9
Benefit plan administration
ADP Workforce Now
8.0
Zenefits
8.7
Direct deposit files
ADP Workforce Now
8.7
Zenefits
8.8
Salary revision and increment management
ADP Workforce Now
7.9
Zenefits
9.4
Reimbursement management
ADP Workforce Now
7.7
Zenefits
7.8

Leave and Attendance Management

ADP Workforce Now
8.1
Zenefits
7.8
Approval workflow
ADP Workforce Now
8.1
Zenefits
8.1
Balance details
ADP Workforce Now
8.1
Zenefits
8.1
Annual carry-forward and encashment
ADP Workforce Now
8.1
Zenefits
7.2

Employee Self Service

ADP Workforce Now
8.2
Zenefits
8.3
View and generate pay and benefit information
ADP Workforce Now
8.8
Zenefits
8.8
Update personal information
ADP Workforce Now
8.7
Zenefits
9.1
View company policy documentation
ADP Workforce Now
8.6
Zenefits
8.5
Employee recognition
ADP Workforce Now
7.6
Zenefits
7.8
View job history
ADP Workforce Now
7.6
Zenefits
7.2

Asset Management

ADP Workforce Now
6.0
Zenefits
6.6
Tracking of all physical assets
ADP Workforce Now
6.0
Zenefits
6.6

HR Reporting

ADP Workforce Now
7.0
Zenefits
7.9
Report builder
ADP Workforce Now
7.1
Zenefits
8.0
Pre-built reports
ADP Workforce Now
7.0
Zenefits
8.1
Ability to combine HR data with external data
ADP Workforce Now
7.0
Zenefits
7.5

Onboarding

ADP Workforce Now
5.5
Zenefits
8.9
New hire portal
ADP Workforce Now
6.1
Zenefits
8.8
Manager tracking tools
ADP Workforce Now
4.9
Zenefits
8.9

Performance and Goals

ADP Workforce Now
7.8
Zenefits
6.8
Corporate goal setting
ADP Workforce Now
7.7
Zenefits
7.0
Individual goal setting
ADP Workforce Now
7.9
Zenefits
6.9
Line-of sight-visibility
ADP Workforce Now
7.7
Zenefits
6.4
Performance tracking
ADP Workforce Now
7.9
Zenefits
6.9

Performance Management

ADP Workforce Now
7.5
Zenefits
6.9
Performance plans
ADP Workforce Now
7.6
Zenefits
6.6
Performance improvement plans
ADP Workforce Now
7.5
Zenefits
7.1
Review status tracking
ADP Workforce Now
7.7
Zenefits
7.1
Review reminders
ADP Workforce Now
7.4
Zenefits
7.1
Multiple review frequency
ADP Workforce Now
7.3
Zenefits
6.5

Succession Planning

ADP Workforce Now
6.0
Zenefits
7.3
Create succession plans/pools
ADP Workforce Now
5.8
Zenefits
6.9
Candidate ranking
ADP Workforce Now
5.8
Zenefits
7.2
Candidate search
ADP Workforce Now
6.3
Zenefits
8.2
Candidate development
ADP Workforce Now
6.2
Zenefits
6.9

Recruiting / ATS

ADP Workforce Now
6.7
Zenefits
7.3
Job Requisition Management
ADP Workforce Now
7.9
Zenefits
7.6
Company Website Posting
ADP Workforce Now
7.5
Zenefits
7.0
Publish to Social Media
ADP Workforce Now
7.5
Zenefits
7.0
Job Search Site Posting
ADP Workforce Now
6.7
Zenefits
7.6
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Zenefits
7.5
Applicant Tracking
ADP Workforce Now
7.3
Zenefits
7.0
Notifications and Alerts
ADP Workforce Now
7.6
Zenefits
7.8

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • Ease of use- all of our employees, regardless of their comfort lever with computers, can use Zenefits easily and intuitively.
  • Responsiveness- many options for customer service, and they see everything through to completion.
  • Customization- this has been a life saver for our various certifications and trainings, sending out reminders based on customized fields and expiration dates.
No photo available

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • 401k integration with more companies
  • The payroll section layout isn't very intuitive, I use Zenefits every day and yet I still can't find Payroll Pay Templates on the first try
  • Admin properties-I learned through the ed center that there's a feature about showing all company an employee's phone number, had this software 2.5 years and didn't know that
  • My Aflac deductions are in crazy weird classifications like commuter benefits because there aren't enough classes
Sarah Hiller profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Usability

ADP Workforce Now8.0
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
Zenefits6.4
Based on 1 answer
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
I was not a part of the selection team for Zenefits. We had Zenefits before I onboarded with our team. My experience is based on past work environments where paperwork was required to take time off. It then needed to be approved by multiple managers before being completed. Zenefits has been one of my favorite things about working where I do.
Taylor Hansen profile photo

Return on Investment

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo
  • The ease of benefit management was huge. Employees were over the moon with what we were able to offer them, while management was over the moon with the simplicity with which we were able to offer it.
  • Employees have really enjoyed getting detailed pay stubs every pay period. We didn't have anything like this before Zenefits and it has been a big win.
Brad Price profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details