What users are saying about

ADP Workforce Now

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483 Ratings

Zenefits

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Top Rated
62 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101

Zenefits

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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Zenefits

Zenefits makes sense for you if you looking for a system to manage personnel info for a team that is slightly more tech savvy. Associates utilizing the app on their smart device has been so valuable to information out and back quickly. However, people who don't have smartphones and smart devices (or don't use their smart devices to their full potential) struggle a bit.
Brittany Martin, PHRca profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Zenefits
8.3
Employee demographic data
ADP Workforce Now
8.1
Zenefits
8.0
Employment history
ADP Workforce Now
8.1
Zenefits
8.4
Job profiles and administration
ADP Workforce Now
7.7
Zenefits
8.1
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Zenefits
8.5
Organizational charting
ADP Workforce Now
6.7
Zenefits
8.2
Organization and location management
ADP Workforce Now
7.4
Zenefits
8.2
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Zenefits
8.8

Payroll Management

ADP Workforce Now
8.1
Zenefits
7.7
Pay calculation
ADP Workforce Now
8.7
Zenefits
8.1
Support for external payroll vendors
ADP Workforce Now
7.5
Zenefits
6.8
Benefit plan administration
ADP Workforce Now
8.0
Zenefits
8.5
Direct deposit files
ADP Workforce Now
8.6
Zenefits
8.2
Salary revision and increment management
ADP Workforce Now
7.8
Zenefits
8.6
Reimbursement management
ADP Workforce Now
7.8
Zenefits
6.1

Leave and Attendance Management

ADP Workforce Now
8.1
Zenefits
7.8
Approval workflow
ADP Workforce Now
8.1
Zenefits
8.2
Balance details
ADP Workforce Now
8.1
Zenefits
8.3
Annual carry-forward and encashment
ADP Workforce Now
8.1
Zenefits
7.0

Employee Self Service

ADP Workforce Now
8.2
Zenefits
8.1
View and generate pay and benefit information
ADP Workforce Now
8.7
Zenefits
8.6
Update personal information
ADP Workforce Now
8.7
Zenefits
8.9
View company policy documentation
ADP Workforce Now
8.5
Zenefits
8.4
Employee recognition
ADP Workforce Now
7.6
Zenefits
8.2
View job history
ADP Workforce Now
7.6
Zenefits
6.7

Asset Management

ADP Workforce Now
6.0
Zenefits
6.5
Tracking of all physical assets
ADP Workforce Now
6.0
Zenefits
6.5

HR Reporting

ADP Workforce Now
7.0
Zenefits
8.0
Report builder
ADP Workforce Now
7.1
Zenefits
8.1
Pre-built reports
ADP Workforce Now
7.0
Zenefits
8.3
Ability to combine HR data with external data
ADP Workforce Now
7.0
Zenefits
7.7

Onboarding

ADP Workforce Now
5.5
Zenefits
8.8
New hire portal
ADP Workforce Now
6.1
Zenefits
8.7
Manager tracking tools
ADP Workforce Now
4.8
Zenefits
8.9

Performance and Goals

ADP Workforce Now
7.7
Zenefits
6.6
Corporate goal setting
ADP Workforce Now
7.6
Zenefits
6.8
Individual goal setting
ADP Workforce Now
7.8
Zenefits
6.3
Line-of sight-visibility
ADP Workforce Now
7.6
Zenefits
6.6
Performance tracking
ADP Workforce Now
7.9
Zenefits
6.7

Performance Management

ADP Workforce Now
7.4
Zenefits
6.6
Performance plans
ADP Workforce Now
7.6
Zenefits
6.3
Performance improvement plans
ADP Workforce Now
7.4
Zenefits
6.4
Review status tracking
ADP Workforce Now
7.6
Zenefits
6.7
Review reminders
ADP Workforce Now
7.3
Zenefits
7.0
Multiple review frequency
ADP Workforce Now
7.2
Zenefits
6.4

Succession Planning

ADP Workforce Now
6.0
Zenefits
7.3
Create succession plans/pools
ADP Workforce Now
5.8
Zenefits
7.0
Candidate ranking
ADP Workforce Now
5.8
Zenefits
7.1
Candidate search
ADP Workforce Now
6.3
Zenefits
8.2
Candidate development
ADP Workforce Now
6.2
Zenefits
6.9

Recruiting / ATS

ADP Workforce Now
6.6
Zenefits
7.4
Job Requisition Management
ADP Workforce Now
7.9
Zenefits
7.4
Company Website Posting
ADP Workforce Now
7.5
Zenefits
6.7
Publish to Social Media
ADP Workforce Now
7.4
Zenefits
7.6
Job Search Site Posting
ADP Workforce Now
6.6
Zenefits
7.4
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Zenefits
7.8
Applicant Tracking
ADP Workforce Now
7.2
Zenefits
7.6
Notifications and Alerts
ADP Workforce Now
7.5
Zenefits
7.6

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • Ease of use for employees
  • Ease of use and level of customization for managers
  • integration of all HR functions under one platform
Ben Flemming profile photo

Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • A few things about setting up payroll have been a bit glitchy, notably the inability to record a permanent as well as a work mailing address for some employees.
Ben Flemming profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
Zenefits4.5
Based on 2 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
Much less robust with fewer fields, such as effective dating and ability to create complex reports. Much lower cost. More value by handling the administration of benefits, COBRA and ACA filing.
Veronica Herbes profile photo

Return on Investment

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo
  • Save time in the HR department by streamlining the work
  • Easier to onboard employees
Andres Zuniga profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details