Advanced Field Service Management vs. ServiceNow Customer Service Management
Advanced Field Service Management vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Advanced Field Service Management | N/A | Schedule, mobilise and analyse. Advanced's Field Service Management software is designed to empower users to deliver the best possible service for customers in the most efficient and effective ways. Its Work Hub, Dynamic Resource Scheduler, Job Manager and InfoSuite solutions enable intelligent field service management. The software spans the complete field service lifecycle, from planning and scheduling to service delivery, and from performance management to continual improvement. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Advanced Field Service Management | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Advanced Field Service Management | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Advanced Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Advanced Field Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Advanced No answers on this topic | ServiceNow |
Pros | Advanced No answers on this topic | ServiceNow |
Cons | Advanced No answers on this topic | ServiceNow |
Usability | Advanced No answers on this topic | ServiceNow |
Support Rating | Advanced No answers on this topic | ServiceNow |
Alternatives Considered | Advanced No answers on this topic | ServiceNow |
Return on Investment | Advanced No answers on this topic | ServiceNow |
ScreenShots | Advanced Field Service Management Screenshots |