4 Ratings
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Score 6.4 out of 100
4 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

NETGEAR ProSafe Managed Switches

Well suited for a small business with minimal IT capital.
Steve P | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

NETGEAR ProSafe Managed Switches

  • The switches met the data transfer needs of a small business with about 30 users and 4 servers.
  • The web interface was adequate for a business that didn't have the need to dive into a device with a CLI.
  • These were wall mounted. Not the best network design, but small businesses cut corners. The mounting holes helped with this "solution".
Steve P | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

NETGEAR ProSafe Managed Switches

  • Both switches were the same model number, same firmware. One switch needed to be rebooted about every 5 weeks. This problem was never resolved.
Steve P | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

NETGEAR ProSafe Managed Switches

The NetGear switches are definitely entry-level switches. They don't have the functionality (or cost) of Dell, HP, nor Cisco. But for the money, a business that is just starting out can't complain.
Steve P | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

NETGEAR ProSafe Managed Switches

  • The NetGear switches made a positive impact as entry level switches for a startup company.
Steve P | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NETGEAR ProSafe Managed Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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