What users are saying about
3 Ratings
6 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

Planhat

Planhat is an excellent tool for any CS organization and will enable you to manage and reduce churn more strategically
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
Planhat
9.8
Role-based user permissions
Amity
8.0
Planhat
9.8

Platform & Infrastructure

Amity
9.5
Planhat
9.8
API
Amity
10.0
Planhat
9.8
Integration with Salesforce.com
Amity
9.0
Planhat
9.7

Customer Data Extraction / Integration

Amity
9.0
Planhat
9.7
Product usage
Amity
9.0
Planhat
10.0
Help desk / support tickets
Amity
9.0
Planhat
9.5

Customer Success Management

Amity
9.0
Planhat
9.8
Customer profiles
Amity
10.0
Planhat
10.0
Automated workflow
Amity
9.0
Planhat
9.5
Internal collaboration
Amity
8.0
Planhat
9.8
Customer health scoring
Amity
10.0
Planhat
10.0
Customer segmentation
Amity
8.0
Planhat
10.0
NPS surveys
Amity
Planhat
9.8
Sponsor tracking
Amity
Planhat
9.2

CSM Reporting & Analytics

Amity
8.0
Planhat
9.8
Customer health trends
Amity
6.0
Planhat
10.0
Engagement analytics
Amity
9.0
Planhat
9.8
Revenue forecasting
Amity
7.0
Planhat
9.8
Dashboards
Amity
10.0
Planhat
9.7

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

Planhat

  • Internal Collaboration on customer accounts (CS, Support, exec sponsors, CX).
  • For leadership to standardize methodology and initiatives.
  • Customizeable for basic or advance users.
  • Analytics - internal CS activities as well as customer engagement analytics.
Anonymous | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

Planhat

  • Giving access rights to different users is powerful but requires some thinking (who can see which accounts).
  • More templates would be great when creating customized dashboards.
  • Not much to complain about really - the team has been very responsive to feedback.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

Planhat

Planhat has a better UI, covers a wide range of features and use-cases. It covers hybrid tech-touch and high touch well. Strong on revenue management.
Anonymous | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

Planhat

  • Improving net retention.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Planhat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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