AppDynamics vs Microsoft Endpoint Manager (Microsoft Intune + SCCM)

• Ease of installing the agents is unbelievable. Supports almost all the servers and technologies.
• The UI is very clean and very intuitive. Setting up widgets, Alarms, notifications are very powerful features
• The ability to drill down to a particular layer in technology is useful to find out the performance bottlenecks efficiently.

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• [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
• The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
• The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

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• In terms of dashboard I believe there is plenty of room for improvement as it's lacking many advance like searching data within the dashboard is not possible.
• Synthetic monitoring part is still complex and need[s] to be addressed as hosting agents for synthetic monitoring is still [a] challenging task.
• The on premise controller setup requires huge resources and since it's the important component of AppDynamics ignoring it will cause loss of metrics and slowness while capturing metrics.

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• The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
• At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
• Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.

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• Platform map drilldown capabilities and code-level visibility helped us to find the root cause of problems faster
• Threshold alerts made proactive problem handling easier
• Data capture module helped us to link technical data with business data and support customers far more efficiently

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• Cuts down our software deployment and patch management time compared to our old tools.
• Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
• Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.

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