What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

TIBCO Cloud Nimbus

TIBCO Cloud Nimbus is a business app for process documentation. It gives visualization of how people, processes and systems should interact. People from your organization can generate diagrams and how things should be processed. Good for technical and IT people to draw up diagrams so they know what they can follow for their IT process. Good for big IT teams.Could be little complex for some people. Might not feed everyone's needs but it's helpful for IT teams that want to document and diagram their technical work. You can create a step-by-step workflow management for tech people and also have non technical people follow the diagrams. It takes some time but you get the hang of it sooner or later.
Newaz Chowdhury | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
TIBCO Cloud Nimbus
8.0
Dashboards
Aurea CX Platform
6.0
TIBCO Cloud Nimbus
8.0
Standard reports
Aurea CX Platform
6.0
TIBCO Cloud Nimbus
8.0
Custom reports
Aurea CX Platform
4.0
TIBCO Cloud Nimbus
8.0

Process Engine

Aurea CX Platform
5.8
TIBCO Cloud Nimbus
7.9
Process designer
Aurea CX Platform
6.0
TIBCO Cloud Nimbus
9.0
Process simulation
Aurea CX Platform
7.0
TIBCO Cloud Nimbus
9.0
Business rules engine
Aurea CX Platform
5.0
TIBCO Cloud Nimbus
7.0
SOA support
Aurea CX Platform
5.0
TIBCO Cloud Nimbus
7.0
Process player
Aurea CX Platform
7.0
TIBCO Cloud Nimbus
8.0
Model execution
Aurea CX Platform
5.0
TIBCO Cloud Nimbus
8.0
Support for modeling languages
Aurea CX Platform
TIBCO Cloud Nimbus
8.0
Form builder
Aurea CX Platform
TIBCO Cloud Nimbus
7.0

Collaboration

Aurea CX Platform
4.0
TIBCO Cloud Nimbus
9.0
Social collaboration tools
Aurea CX Platform
4.0
TIBCO Cloud Nimbus
9.0

Content Management Capabilties

Aurea CX Platform
4.0
TIBCO Cloud Nimbus
Content management
Aurea CX Platform
4.0
TIBCO Cloud Nimbus

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

TIBCO Cloud Nimbus

  • Team collaboration.
  • Nice diagrams.
  • Solids functions.
  • Pretty easy to use.
Newaz Chowdhury | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

TIBCO Cloud Nimbus

  • Could use more integrations.
  • Customer support could be better.
  • UI could be better.
Newaz Chowdhury | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

TIBCO Cloud Nimbus

  • Clear documentations.
  • Clear communication to IT team.
  • Quicker workflow.
Newaz Chowdhury | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

TIBCO Cloud Nimbus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TIBCO Cloud Nimbus Editions & Modules

Edition
Essentials$1991
ProfessionalContact sales team
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
TIBCO Cloud Nimbus
8.0

Support Rating

Aurea CX Platform
TIBCO Cloud Nimbus
8.0

Add comparison