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14 Ratings
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Score 7.9 out of 100
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Attribute Ratings

    Likelihood to Recommend

    8.6

    Avaya OneCloud CPaaS

    86%
    5 Ratings

    Syniverse CPaaS Concierge

    N/A
    0 Ratings

    Usability

    8.2

    Avaya OneCloud CPaaS

    82%
    3 Ratings

    Syniverse CPaaS Concierge

    N/A
    0 Ratings

    Support Rating

    8.2

    Avaya OneCloud CPaaS

    82%
    3 Ratings

    Syniverse CPaaS Concierge

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya

    The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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    Syniverse

    No answers on this topic

    Pros

    Avaya

    • IVR
    • Text to speech
    • API Support
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    Syniverse

    No answers on this topic

    Cons

    Avaya

    • Native high quality speech-to-text and text-to-speech capabilities.
    • WebRTC voice, video.
    • WhatsApp connectivity.
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    Syniverse

    No answers on this topic

    Pricing Details

    Avaya OneCloud CPaaS

    Starting Price

    Editions & Modules

    Avaya OneCloud CPaaS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Syniverse CPaaS Concierge

      Starting Price

      Editions & Modules

      Syniverse CPaaS Concierge editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Avaya

        Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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        Syniverse

        No answers on this topic

        Support Rating

        Avaya

        Avaya OneCloud CPaaS support has been excellent. Specifically:
        • Onboarding new users (licensing)
        • API integration support
        • Client platform support for learners
        • Seamless rollout of new features (and documentation)
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        Syniverse

        No answers on this topic

        Alternatives Considered

        Avaya

        We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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        Syniverse

        No answers on this topic

        Return on Investment

        Avaya

        • Time to market
        • Improve customer service
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        Syniverse

        No answers on this topic

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