Brightflag vs. LawPay

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.

Incentivized

LawPay is well suited as a credit card processing system. It provides security needed to meet company insurance requirements. It is interesting because they have acquired MyCase which is another law case management software that we use, yet some of the functionality of LawPay, specifically Affirm, is not available on MyCase. Ideally it would be great to have all the same functionality on MyCase so we could use that only.

Incentivized

• Easy interface
• Amazing customer service
• Measurable impact on bottom line

Incentivized

• Payment plans through affirm
• Recurring payment schedules
• Ease of use
• Secure payment storage
• Clients are able to make payments on their own using a payment link.

Incentivized

• More bespoke flags
• More benchmarking data

Incentivized

• Cost comparison to competitors
• Customer support and response
• Transparency with pricing

Incentivized

Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Incentivized

Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.

Incentivized

I selected LawPay since they were designed specifically for attorneys and firms. They understand our business and developed their products to meet those business needs.

Incentivized

• ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
• Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.

Incentivized

• Easier to collect client payments
• Lends credibility to business
• Offers payment options for clients

Incentivized