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Top Rated
147 Ratings
3 Ratings
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Score 3.1 out of 100

Cisco DNA Center

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Top Rated
147 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

Our company grew significantly as a result of our use of Cisco DNA Spaces. It can transfer digital data across two extremely big campuses. Using this enhances client interactions and services while also bringing income development through time management and access to vast amounts of data.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Center
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Center

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Center
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Center
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Cisco DNA Center
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Center

Reporting

CA Unicenter NSM (Discontinued)
5.5
Cisco DNA Center
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Center
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Cisco DNA Center
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Center
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Center

Security

CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Center
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Center

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

  • Ease of automation and configuration templates make the future you very glad you did it!
  • The PnP for switches that allow to boot up and contact the network with a pre-configuration is so amazing. Makes life easy!
  • Integrates well with our ISE platform, they have really made it well worth the cost to have everything with the name CISCO on your equipment. All of their devices work so well with this software.
Anonymous | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

  • En el data Center, integrando los equipos que se encuentra en el corazon de la red y previniendo que esten actualizados // For Data Centers, integrating equipment that is the core of a network, and preventing them from being updated
  • En las diferentes areas del campus para poder monitorizar el funcionamiento de los dispositivos // Improving remote monitoring of devices
  • En la identificacion de problemas de seguridad de los dispositivos de red // Improving identification of network security issues
Anonymous | TrustRadius Reviewer

Usability

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Cisco DNA Center

Cisco DNA Center 9.0
Based on 3 answers
I really like DNAC because it builds overlay fabric without problem and it is really user friendly to manage, integrate with other vendors. But two things that I do not like and for me is a 9 are you can not save or archive device's configurations and the other is you must buy physical server.
Cesar Durán | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

Cisco DNA Center 9.0
Based on 37 answers
Cisco's customer support is always top-notch. Being able to call in, provide some basic information about the product, then getting on the phone with a tech that knows the product inside and out is a great asset. Many companies fall short in providing excellent customer support. I won't name names, but you can see that many companies struggle with customer support. Cisco has one of the best approaches to customer support in my opinion. After a call with a support representative, I don't find myself wishing something would change for the better.
Thomas Osborne | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

Meraki does what should be expected at it's price point, but it is geared to SMB. When it comes to enterprise networks, DNA Center is the clear path forward. It allows for more devices than just the ones it configures, it provides more customization and on boarding options, and the control stays within the organization. The DNA Center telemetry provides a more robust reporting than the Meraki dashboard, and again, the data stays on site. I see both being important in their own ways, but Meraki falls short in larger enterprises, and that is where DNA Center shines the most.
Anonymous | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Cisco DNA Center

  • Efficient time spent elsewhere. I can spend my time troubleshooting other portions of the network instead of housekeeping current gear.
  • Assistance with inventory; it keeps an inventory of all the devices you add to it, so it can serve as an inventory of equipment if that's what you'd like from it.
  • Visibility; we can see more of the status of our gear, if it's unreachable, or if things are misbehaving the dashboard shows that there are irregularities.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco DNA Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Cisco DNA Center
8.6

Usability

CA Unicenter NSM (Discontinued)
Cisco DNA Center
9.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Center
9.0

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