3 Ratings
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Score 3.1 out of 100
19 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

We recommend the purchase of Cisco DNA Software for large deployments that have more than 50 access points and that need a more advanced monitoring system with notifications, network view by floor plans, location, and access control by users and devices. It is software that requires a certain amount of learning; it is complex and has many configuration possibilities. Training is something to consider.
João Vasconcelos | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Software
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Software

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Cisco DNA Software
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Software
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Cisco DNA Software
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Software

Reporting

CA Unicenter NSM (Discontinued)
5.5
Cisco DNA Software
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Software
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Cisco DNA Software
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Software
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Cisco DNA Software

Security

CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Software
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Software

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

  • Easy network topology
  • Easy to use
  • Easy to automate
  • Provides visibility in network
  • Cost is low
  • Provides flexibility
  • Good user interface
Shubham Singh | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

  • Relies on many other software for usage of all functions.
  • License needs to be purchased for dependent software also.
  • Needs some tour to start the software.
Anonymous | TrustRadius Reviewer

Usability

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Cisco DNA Software

Cisco DNA Software 8.2
Based on 8 answers
Yes, it did make tasks simplified in many ways. We can check all the network requirements and even check statistics in a single place, which makes the overall process fast and efficient. Also, it helps in minimizing configuration errors; the processes which used to take days can be done in hours.
Pranjal Mittal | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

Cisco DNA Software 9.0
Based on 8 answers
Support is vast and available 24/7. They are well versed and very responsive. My interaction with the support team has been very limited so I cannot comment on much.
Sandeep Reyyi | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

We compared Cisco DNA Software with some of its competitors and, in the end, we chose Cisco DNA Software because of its features and customer support, also because of Cisco. The other solutions can be great also, but we choose Cisco DNA Software for our purposes.
Nadyan Pscheidt | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Cisco DNA Software

  • Gives us network mapping to ease troubled areas.
  • Allows us to monitor our network traffic and make changes based on data.
  • A simple and easy to use program that gives us an easy to use dashboard for management.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco DNA Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Cisco DNA Software
8.4

Usability

CA Unicenter NSM (Discontinued)
Cisco DNA Software
8.2

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Cisco DNA Software
9.0

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