Kareo EHR vs. Net Health Therapy for Clinics

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

Casamba Clinic has been well suited for all aspects of our business since its inception. I can't imagine using a paper chart for all aspects of patient care and not having the EMR system for more streamlined documentation, communication with referral sources and insurances, and for streamlined billing processes.

Incentivized

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• Ease of use
• Support
• Integration with all components

Incentivized

• Everything created can always use adjusting depending on the situation
• Adapting to client needs quicker
• Problems are not reported in a timely manner

Incentivized

• Reporting functionality
• Citrix integration (moving to web, so not much more time with this problem)

Incentivized

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

The user interface is fine but it the app constantly freezes or crashes.

I appreciate all aspects of the program and the people in the company. These two components combined (a quality product and quality people) make this a company that I can fully support. I always feel heard whenever I have a recommendation, as well.

Incentivized

I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.

Incentivized

I feel that Casamba Clinic is well on par if not better than all of these other solutions as far as functionality, quality, and user experience. Additionally, they listen well to the customers and adjust based on recommendations. Finally, I am confident of the company and the direction going forward that will allow it to be viable for the long term.

Incentivized

• We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
• I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
• Again ASK questions; do a test run; ask about the migration of your data and its charges.
• You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Incentivized

• Less time expenditure for front office with e-faxing program
• Ease of scheduling
• Expediency of documentation so that this aspect doesn't take up valuable clinic time

Incentivized