CCH Central vs. Genesys IVR

CCH Central

2 Reviews and Ratings

Genesys IVR

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CCH Central	Score 8.6 out of 10	N/A	CCH Central from Wolters Kluwer is an environment in which programs within the CCH software suite can share information. CCH Central is at the heart of the Wolters Kluwer tax and accounting software suite. By combining information from multiple applications on customisable ‘home pages’, CCH Central aims to redefine the idea of software integration by opening up practice and client information for analysis and reporting.	N/A
Genesys IVR	Score 9.0 out of 10	N/A	Genesys provides IVR (interactive voice response) products and services.	N/A

Pricing

CCH Central

Genesys IVR

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
CCH Central	Genesys IVR
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	CCH Central	Genesys IVR
Top Pros	No answers on this topic	Pro Text to speech Pro Natural language Pro Chat bots
Top Cons	No answers on this topic	Minus Customization options Minus Communication channels Minus Customer interaction

Best Alternatives
	CCH Central	Genesys IVR
Small Businesses	Dext Prepare (with Receipt Bank) Score 9.1 out of 10	RingCentral Contact Center Score 7.9 out of 10
Medium-sized Companies	Vertex Score 8.5 out of 10	Zoom Contact Center Score 9.2 out of 10
Enterprises	Vertex Score 8.5 out of 10	Verint Speech Analytics Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CCH Central	Genesys IVR
Likelihood to Recommend	- (0 ratings)	9.2 (2 ratings)

User Testimonials
	CCH Central	Genesys IVR
Likelihood to Recommend	Wolters Kluwer No answers on this topic	Genesys Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX. Incentivized Verified User Anonymous Read full review
Pros	Wolters Kluwer No answers on this topic	Genesys Route large volume of clients to the correct queue Enable customization of IVR messages and routing Enable flexibility to control which specific clients get routed to with teams or agents. Incentivized Verified User Anonymous Read full review
Cons	Wolters Kluwer No answers on this topic	Genesys UI Could be made more user friendly Better reporting capabilities Code Versioning Incentivized Verified User Anonymous Read full review
Alternatives Considered	Wolters Kluwer No answers on this topic	Genesys Tested this software. I did not find it met our business needs Incentivized Verified User Anonymous Read full review
Return on Investment	Wolters Kluwer No answers on this topic	Genesys Enhanced CX A useful touchpoint in the customer journey Taking Digital Banking to the next level Incentivized Verified User Anonymous Read full review
ScreenShots