Cin7 Orderhive vs. Fishbowl Inventory

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

Fishbowl is well suited for warehouse operations because you can control, monitor, report or view the progress of materials all the way from purchasing and receiving to the shipment and tracking of products. It integrates with major carriers and with QuickBooks so it does offer a suite that can support the entire operation. It allows for workflow monitoring, so particular groups or products can be tracked.

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Inventory control - provides easy/accurate reports. Also, cycle counts can be done at any time. The warehouse team was easily trained.
• Sales Orders - Fishbowl allowed us to have the sales orders accessible to everyone and linked the customers' purchase order to the orders and work orders (within the system). It no longer needs to be manually linked.
• Custom reports - for a small fee we had reports customized specifically for our company.
• Link to Quickbooks - invoices generated directly after closure of sales order.

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• MRP
• BOM creation
• Unified interface

Incentivized

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Originally the support for Fishbowl was very poor. It was hard to get anyone to help. In the last 12 - 14 months, it has greatly improved and if it continues this way I would certainly rate it higher.

Incentivized

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

Fishbowl is more useful than QuickBooks Manufacturing if you operate complex manufacturing with multiple multi layered BOMS

Incentivized

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

• Positive: Decreased time spent on copy/pasting in spreadsheets.
• Positive: Easier to analyze costs and guarantee efficiency.
• Negative: Time to get it up and running is really difficult to work with.

Incentivized