Webex Contact Center vs. Glia
Webex Contact Center vs. Glia
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Glia | Enterprise companies (1,001+ employees) | Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -… | N/A |
Webex Contact Center | Glia | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Glia | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Glia | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Glia | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.2 (2 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 8.2 (1 ratings) |
Webex Contact Center | Glia | |
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Likelihood to Recommend | Cisco | Glia |
Pros | Cisco | Glia |
Cons | Cisco | Glia |
Support Rating | Cisco No answers on this topic | Glia |
Alternatives Considered | Cisco | Glia |
Return on Investment | Cisco | Glia |
ScreenShots | Webex Contact Center Screenshots | Glia Screenshots |