Webex Contact Center vs. ICR Evolution
Webex Contact Center vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
Webex Contact Center | ICR Evolution | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Webex Contact Center | ICR Evolution | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | ICR Evolution | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | ICR Evolution | |
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Likelihood to Recommend | 8.5 (23 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | ICR Evolution | |
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Likelihood to Recommend | Cisco | ICR Evolution No answers on this topic |
Pros | Cisco | ICR Evolution No answers on this topic |
Cons | Cisco | ICR Evolution No answers on this topic |
Alternatives Considered | Cisco | ICR Evolution No answers on this topic |
Return on Investment | Cisco | ICR Evolution No answers on this topic |
ScreenShots | Webex Contact Center Screenshots |