Webex Contact Center vs. Intouch Insight
Webex Contact Center vs. Intouch Insight
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Intouch Insight | N/A | Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping… | N/A |
Webex Contact Center | Intouch Insight | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Intouch Insight | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Intouch Insight | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Intouch Insight | |
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Likelihood to Recommend | 8.6 (23 ratings) | 6.0 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Intouch Insight | |
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Likelihood to Recommend | Cisco | InTouch Insight Inc. |
Pros | Cisco | InTouch Insight Inc. |
Cons | Cisco | InTouch Insight Inc. |
Alternatives Considered | Cisco | InTouch Insight Inc. |
Return on Investment | Cisco | InTouch Insight Inc. |
ScreenShots | Webex Contact Center Screenshots |