Webex Contact Center vs. Knexus Platform
Webex Contact Center vs. Knexus Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Knexus Platform | Enterprise companies (1,001+ employees) | Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. According to the vendor, Knexus increases conversion, loyalty and sales. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office… | N/A |
Webex Contact Center | Knexus Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Knexus Platform | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Knexus Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Knexus Platform | |
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Likelihood to Recommend | 8.5 (23 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Knexus Platform | |
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Likelihood to Recommend | Cisco | Knexus Group Limited No answers on this topic |
Pros | Cisco | Knexus Group Limited No answers on this topic |
Cons | Cisco | Knexus Group Limited No answers on this topic |
Alternatives Considered | Cisco | Knexus Group Limited No answers on this topic |
Return on Investment | Cisco | Knexus Group Limited No answers on this topic |
ScreenShots | Webex Contact Center Screenshots | Knexus Platform Screenshots |