What users are saying about
2 Ratings
2 Ratings
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Score 9 out of 100
2 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ClaimCenter

ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.
Anonymous | TrustRadius Reviewer

Shift Technology

I think it's great if you have too many tabs open, and like being able to seamlessly manage more then one inbox plus Slack all from one window. It's also nice that you can mute all notifications at once. Works specifically well with Gmail. I don't think you would need Slack if you are already very organized and systematic about how you manage your email/Slack or if you don't use Gmail.
Erin Leonard | TrustRadius Reviewer

Pros

ClaimCenter

  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes
Anonymous | TrustRadius Reviewer

Shift Technology

  • Streamlines personal workflow.
  • It helps manage multiple inboxes quickly and easily.
  • Offer tons of integrations for other platforms you use like Slack, banking, Hootsuite, etc.
Erin Leonard | TrustRadius Reviewer

Cons

ClaimCenter

  • Installation and deployment can be tricky. Professional services is highly recommended
  • There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done
Anonymous | TrustRadius Reviewer

Shift Technology

  • Every once in awhile it can be a bit slow.
  • Once in a while if I am using Shift on my monitor screen and I close my laptop, next time I use my laptop with no monitor I can't get Shift to come up again. I can only get the window back when I plug back into my monitor. Super annoying for something that I pay for.
  • It doesn't always keep you logged in to each platform you have installed. I suppose this keeps things secure - but I wish it just stayed log in to everything.
Erin Leonard | TrustRadius Reviewer

Support Rating

ClaimCenter

ClaimCenter 9.0
Based on 2 answers
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.
Anonymous | TrustRadius Reviewer

Shift Technology

Shift Technology 9.0
Based on 1 answer
It is simple and has exactly what I need. If they worked out a few minor bugs, I think it would be perfect.
Erin Leonard | TrustRadius Reviewer

Alternatives Considered

ClaimCenter

ClaimCenter is the industry standard when it comes to claims tracking and processing. The features and functions that it provides allows for any claims department to be more efficient and agile. Less wasted time on simple processes leads to more productivity and more agility. That's an advantage that no one would refuse.
Anonymous | TrustRadius Reviewer

Shift Technology

I have never seen anything else like Shift and that is why I love it! It is very simple.
Erin Leonard | TrustRadius Reviewer

Return on Investment

ClaimCenter

  • Efficiency in user work time
  • The reliability means more work being done and less backlog.
Anonymous | TrustRadius Reviewer

Shift Technology

  • It is not expensive and really helps me streamline my organization so I love it!
  • It is a very low learning curve.
Erin Leonard | TrustRadius Reviewer

Pricing Details

ClaimCenter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shift Technology

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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