2 Ratings
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Score 8.5 out of 100
35 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

HIPAA Ready

CloudApper HIPAA Ready is best suited to desk-bound employees who stay mostly in or around the office. Remote or home-based workers will not benefit much from the implementation of CloudApper HIPAA Ready. The app does a great job of notifying employees of changes made to compliance rules for immediate implementation and avoiding penalties.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

HIPAA Ready
ServiceNow Governance, Risk, and Compliance
6.9
Common repository of GRC items
HIPAA Ready
ServiceNow Governance, Risk, and Compliance
6.4
Risk management
HIPAA Ready
ServiceNow Governance, Risk, and Compliance
6.5
Integration with Corporate Performance Management (CPM) systems
HIPAA Ready
ServiceNow Governance, Risk, and Compliance
7.7
GRC policy management
HIPAA Ready
ServiceNow Governance, Risk, and Compliance
6.3
Incident management
HIPAA Ready
ServiceNow Governance, Risk, and Compliance
7.4

Pros

HIPAA Ready

  • Training management
  • Policy and procedure management
  • Compliance tracking
Riyan N. Alam | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Cons

HIPAA Ready

  • UI
  • UX
  • Tutorials
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Usability

HIPAA Ready

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.3
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Support Rating

HIPAA Ready

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HIPAA Ready

No answers on this topic

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

Return on Investment

HIPAA Ready

  • The ROI is great, as the app is very affordable and easy to use.
Riyan N. Alam | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Screenshots

ServiceNow Governance, Risk, and Compliance

Pricing Details

HIPAA Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HIPAA Ready
8.5
ServiceNow Governance, Risk, and Compliance
7.3

Usability

HIPAA Ready
ServiceNow Governance, Risk, and Compliance
7.3

Support Rating

HIPAA Ready
ServiceNow Governance, Risk, and Compliance
7.4

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