2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Governance, Risk & Compliance

    HIPAA Ready

    Feature Set Not Supported
    N/A
    6.9

    ServiceNow Governance, Risk, and Compliance

    69%
    ServiceNow Governance, Risk, and Compliance ranks higher in 5/5 features

    Common repository of GRC items

    N/A
    0 Ratings
    6.4
    64%
    5 Ratings

    Risk management

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Integration with Corporate Performance Management (CPM) systems

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    GRC policy management

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Incident management

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Attribute Ratings

    • CloudApper HIPAA Ready is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    HIPAA Ready

    84%
    2 Ratings
    7.3

    ServiceNow Governance, Risk, and Compliance

    73%
    6 Ratings

    Usability

    HIPAA Ready

    N/A
    0 Ratings
    7.3

    ServiceNow Governance, Risk, and Compliance

    73%
    4 Ratings

    Support Rating

    HIPAA Ready

    N/A
    0 Ratings
    7.4

    ServiceNow Governance, Risk, and Compliance

    74%
    4 Ratings

    Likelihood to Recommend

    CloudApper

    CloudApper HIPAA Ready is best suited to desk-bound employees who stay mostly in or around the office. Remote or home-based workers will not benefit much from the implementation of CloudApper HIPAA Ready. The app does a great job of notifying employees of changes made to compliance rules for immediate implementation and avoiding penalties.
    Read full review

    ServiceNow

    Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
    Read full review

    Pros

    CloudApper

    • Training management
    • Policy and procedure management
    • Compliance tracking
    Read full review

    ServiceNow

    • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
    • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
    • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
    Read full review

    Cons

    CloudApper

    • UI
    • UX
    • Tutorials
    Read full review

    ServiceNow

    • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
    • Easier way to implement workflow.
    • Offering better metrics without buying add-on tools.
    Read full review

    Pricing Details

    HIPAA Ready

    Starting Price

    $0

    Editions & Modules

    HIPAA Ready editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ServiceNow Governance, Risk, and Compliance

      Starting Price

      Editions & Modules

      ServiceNow Governance, Risk, and Compliance editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        CloudApper

        No answers on this topic

        ServiceNow

        I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
        Read full review

        Support Rating

        CloudApper

        No answers on this topic

        ServiceNow

        It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
        Read full review

        Alternatives Considered

        CloudApper

        No answers on this topic

        ServiceNow

        TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
        Read full review

        Return on Investment

        CloudApper

        • The ROI is great, as the app is very affordable and easy to use.
        Read full review

        ServiceNow

        • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
        Read full review

        Screenshots

        Add comparison