Crowdstack vs. ServiceNow Customer Service Management
Crowdstack vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Crowdstack | Mid-Size Companies (51-1,000 employees) | Crowdstack (formerly Hoop.la) is a customizable enterprise social community solution. Since it is SaaS-based, no coding is required. According to the vendor, some key benefits and features include: Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos, chats, calendars, databases, support desk, and… | $199 up to 200 members | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Monthly and annual payment options available (with discount for annual payment). | — | ||||||||||||||
More Pricing Information |
Crowdstack | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Crowdstack | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Crowdstack | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Crowdstack | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Social Strata No answers on this topic | ServiceNow |
Pros | Social Strata No answers on this topic | ServiceNow |
Cons | Social Strata No answers on this topic | ServiceNow |
Usability | Social Strata No answers on this topic | ServiceNow |
Support Rating | Social Strata No answers on this topic | ServiceNow |
Alternatives Considered | Social Strata No answers on this topic | ServiceNow |
Return on Investment | Social Strata No answers on this topic | ServiceNow |
ScreenShots | Crowdstack Screenshots |