Dropbox vs. Google Drive vs. Salesforce Agentforce Sales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox
Score 8.5 out of 10
N/A
Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.
$9.99
per month
Google Drive
Score 8.6 out of 10
N/A
Google Drive is a cloud file storage, synchronization, and collaboration platform and service, that features Google Docs, Sheets, and Slides for document editing and presentation.
$6
per month
Agentforce Sales
Score 8.7 out of 10
N/A
Salesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.
$25
per month
Pricing
DropboxGoogle DriveSalesforce Agentforce Sales
Editions & Modules
Plus
$9.99
per month
Essentials
$18
per month
Business
$20
per month per user
Business Plus
$26
per month per user
Basic
Free
Basic
$6.00
per month
Business
$12.00
per month
Enterprise
Contact Vendor for Quote
per month
Starter
$25.00
per month per user
Professional
$80.00
per month per user
Enterprise
$165.00
per month per user
Unlimited
$330.00
per month per user
Agentforce 1 Sales
$550
per month per user
Offerings
Pricing Offerings
DropboxGoogle DriveAgentforce Sales
Free Trial
NoYesYes
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeOptional
Additional DetailsDiscounts are available for students, educators, and non profit organizations.
More Pricing Information
Community Pulse
DropboxGoogle DriveSalesforce Agentforce Sales
Considered Multiple Products
Dropbox
Chose Dropbox
I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
Chose Dropbox
Dropbox is somehow easier to use, it is lighter and faster. Also the UX is more understandable and clear to me. I used Google Drive because it was a standard with one of my clients... But I really didn't like it. I truly hope, I will not be forced to use it again.
Chose Dropbox
I’ve used Google Drive since I was young with school, yet I personally had used Dropbox because it was better overall. I use Google Workspace for work with our company suite, but do not care for the file system nearly as much as I do with Dropbox. Google offers more features …
Chose Dropbox
I like Google Drive, but it doesn't seem to transfer files as seamlessly as Dropbox. It is better for photos, but Dropbox is much better for files and data pertaining to everyday life or business.
Chose Dropbox
I only need one system and was on Dropbox first. I do use Google Drive for some assets, however Dropbox is easier to use and more integrated in my workflows and systems.
Chose Dropbox
When it compare to Google Drive and SharePoint Dropbox is very fast and reliable and is very easy to use . Also it handles large files smoothly without any issues .It also improved collaboration quickly with easy setup .Also it has an easier interface which helps may users to …
Chose Dropbox
It stacks up just as good if not better than Google Drive. the service is about the same. its about the pricing more than anything else
Chose Dropbox
Regarding the core syncing experience on macOS, Dropbox has been rock-solid and the best among the ones I listed here. Also, it provides a native Linux client, which makes it more cross-platform. I do still use iCloud and Google Drive for other purposes. But for the main file …
Chose Dropbox
We still use both, but we use Dropbox more for media files (photos, videos, photoshop files etc.) due to it's enhanced searching, organization and visual layout.
Chose Dropbox
More compatible. Generate better links to send files to clients. Manual backup is more friendly.
Chose Dropbox
I prefer Dropbox due to the amount of features available as well as the esthetic of the platform. It just feels more premium & capable than some of it's competitors. It also is able to organize a lot easier. I have found the mobile usability to be far superior than some other …
Chose Dropbox
Because it has more valuable support and increase free and i use only one paid cloud storage subscription.

The reason I only use one is becuase to keep track my cost. I may use another paid but it absolutely depends. I do not want to get over comprimised and too much of the …
Chose Dropbox
Although its a separate application from all the Google products I use; it's easily integrate that I still use it regularly.
Chose Dropbox
The main reason for selecting Dropbox is its Speed and organization, and its block-level sync for all files makes Dropbox help me select the product. Dropbox is a high-performance sync and a high-performance tool for file sharing and security, making Dropbox the preferred choice.
Chose Dropbox
Is quite easier to use and does not take so much time to get used to the system, is more straight forward.
Chose Dropbox
Dropbox enables collaboration and syncing across accounts, as well as secure file sharing.
Chose Dropbox
I don't use Dropbox for forms at all; not sure how I would do so. But Google Forms has its own real shortcomings, so I would be happy to try out a Dropbox alternative! The most useful improvements for me would be in facilitating cloning prior forms (e.g. for iterative, but …
Chose Dropbox
Dropbox is more expensive; but is easier to use and more intuitive for our staff
Chose Dropbox
Dropbox is quite universally used so I selected it based on the recommendations of others. It is also important to me that in integrates with my computer browser.
Chose Dropbox
Never have paid for the additional iCloud storage, I have always been a Dropbox user. I like the pricing, I like the storage, I like the ease of use. Dropbox is accepted and used by all my clients and colleagues. I don't plan on exploring other options as I'm become very …
Chose Dropbox
Dropbox does not put a limit on the size of a file upload, and offer reasonable pricing for their storage capacity and the capacity comes in TB instead of MB
Google Drive
Chose Google Drive
Google Drive and Dropbox have very similar functionality. I liked Google Drive better because it was easier to integrate with my existing Gmail and other Google apps. It also automatically coexists on any Android phone or tablet and can automatically backup your pictures. It …
Chose Google Drive
From Google Drive, we like the simplicity of having a single vendor, and the integration with the rest of Google Apps. From Dropbox, we like the smooth desktop integration and the cheap storage plans.
Chose Google Drive
They can all do the basics equally well, storing and sharing documents. Google Drive is the best from an ease of use perspective. SharePoint is a little better in terms of user management. Dropbox has the best name recognition, but not all the features you will need. If you …
Chose Google Drive
I had similar problems with Dropbox, that's why I switched to Google Drive. But when I think about my recent experience, I see that the Dropbox experience was not so bad. They were at least able to revert the changes and their app, although has problems, was not as ridiculous …
Chose Google Drive
We found in comparing Dropbox with Google Drive it was lacking in ease of use, price to expand was not as attractive. We found sharing files with our clients was more difficult than with Google Drive. Our clients, when they had to shift into using it found it seamless. We did …
Chose Google Drive
Feature-wise, Google Drive is at the bottom of its peers. However, due to its Google Mail user base, Google Drive has wide acceptance and penetration. Its ease-of-use feature is probably somewhere in the middle, lower than Dropbox but higher than OneDrive. It is free but so are …
Chose Google Drive
I have used both Dropbox and Google Drive. In my experience, Google Drive is much more flexible and the seamless integration with our other Google products and even non-Google products makes our processes much easier to set up and much more efficient at the end of the day. It …
Chose Google Drive
Dropbox is better, and we also use that, but it costs money. Google Drive makes it easier to save files among JUST my sales team, so we adopted it as it was easier to share an Excel file and each edit it together by doing so. Google Drive was free to use as well.
Chose Google Drive
Dropbox is way too expensive for what it is and I have had sync issues with it before. OneDrive is pushed too hard by Microsoft and I don't like feeling like I'm "forced" to use a product and I've also had sync issues. SugarSync I used sometime back and I just didn't like the …
Chose Google Drive
Google Drive is more accessible and doesn't require additional implementation, downloading, and synchronization. You need a Google account. It makes it the first-choice instrument when working with non-technically savvy team members or clients. There are no complicated …
Chose Google Drive
Since my official accounts are on Gmail and it has a paid service, So accessing Google Drive is easier. The cost is also less compared to other services.
Chose Google Drive
Google Drive is more feature rich, it has stronger search capabilities and it's simple and intuitive to use.
Chose Google Drive
The most indeed reason is the security provided by Google. Every other company can provide lots of cloud space but my sensitive data is the key so, secure system is my first priority.

As I am tech person i feel its very easy to use and lot of features that make it better than …
Chose Google Drive
Google Drive works with a Google account. So I don't need to use multiple account credentials. And it is easy to remember one account. And one more thing which motivated me to go for Google Drive is its speed for performing multiple tasks.
Chose Google Drive
In short, Google Drive is better for independent users who store a normal amount of stuff. OneDrive makes more sense for businesses and teams that are doing heavy-duty storage or large-scale syncing. Realistically, though, most users will fall somewhere in between the two, …
Chose Google Drive
The free plan takes Google Drive at the top of the stack, paying nothing you can store data up to 15GB. This could be really important for a startup that has to consider how to manage the initial budget. I selected Google Drive because I had already a Google account, before …
Chose Google Drive
Can't compare, it's faster. It owns several Google platforms. Organization, search, and collaborative work 100%
Chose Google Drive
Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps. For those working primarily in a Microsoft environment using Microsoft Office and Outlook, …
Chose Google Drive
The best part of Google Drive is that it provides 15 GB of space, free of charge. Moreover, since Google Drive works seamlessly with every other device smartphone, switching from one device to another is very easy and convenient which is a big plus point. Moreover, Google …
Chose Google Drive
I find google drive user friendly as compared to any other app, it's easy to use and all you have to do is save the file you need for future use. I dont have to figure out where I have saved which type of file because I can create folders too.
Chose Google Drive
Google drive is easier to use and integrates well with different applications. It is also less expensive.
Chose Google Drive
For the free version, the storage capacity being offered is by far the greatest as compared to any other collaboration software. However, if your company has the capacity to pay for the software then there are more features being offered by the paid versions of other software …
Chose Google Drive
Google's own data and a word processor is the main factor in choosing Drive. Another thing I like about Google over Microsoft is the shareable link, which is more interpretable and helps me avoid sharing the wrong link.
Chose Google Drive
Both OneDrive and Google Drive give a similar cloud administration identified with capacity and record sharing. The two organizations' answers let you access your documents and envelopes from any place. Thus, our distributed storage examination depends on a few variables which …
Agentforce Sales
Chose Salesforce Agentforce Sales
Salesforce Sales Cloud is more flexible and can be customized based on business needs. Other CRMs typically do not provide ability to perform so much customizations. Also out of the box functionality of Salesforce Sales Cloud is extensive and can fulfill most needs of small …
Chose Salesforce Agentforce Sales
SalesNexus is good for smaller company, allows to connect with customers with text messages and emails, it's a lot less cumbersome and easier to use, if you make mistake, it will tell you where is the mistake and how to fix it. Easy to contact customer service. Less complex …
Chose Salesforce Agentforce Sales
HubSpot, Zoho, and Freshworks are options that we have considered in the past over Salesforce. The reason we haven't pulled the trigger on another CRM is due to the time investment to really know how a different system could work for us and because of how much information and …
Chose Salesforce Agentforce Sales
I wasn't involved in the decision to choose [Salesforce.com] but I know that in at least one of the organizations I worked in that chose it, the analytics and reporting functionality it provides a large sales organization are second to none. It also allows for a wide variety …
Chose Salesforce Agentforce Sales
Salesforce is a leader in this market for a reason - they provide a service that continues to get better. Salesforce has always been a front runner with its ease of use as well as flexible pricing model. It has been used in four out of the five jobs I’ve worked at, which speaks …
Features
DropboxGoogle DriveSalesforce Agentforce Sales
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Dropbox
8.4
1350 Ratings
1% above category average
Google Drive
8.0
219 Ratings
4% below category average
Salesforce Agentforce Sales
-
Ratings
Versioning8.51123 Ratings8.3193 Ratings00 Ratings
Video files8.11102 Ratings7.2188 Ratings00 Ratings
Audio files8.6998 Ratings7.8182 Ratings00 Ratings
Document collaboration8.41171 Ratings8.8216 Ratings00 Ratings
Access control8.91248 Ratings7.5214 Ratings00 Ratings
File search7.91293 Ratings7.5218 Ratings00 Ratings
Device sync8.11242 Ratings8.9204 Ratings00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Dropbox
8.8
1279 Ratings
2% above category average
Google Drive
8.3
213 Ratings
4% below category average
Salesforce Agentforce Sales
-
Ratings
User and role management8.81140 Ratings8.6200 Ratings00 Ratings
File organization8.81260 Ratings7.5211 Ratings00 Ratings
Device management8.91121 Ratings8.799 Ratings00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Dropbox
8.8
1269 Ratings
2% above category average
Google Drive
8.7
212 Ratings
1% above category average
Salesforce Agentforce Sales
-
Ratings
Performance8.51258 Ratings8.9210 Ratings00 Ratings
Reliability9.11265 Ratings8.8212 Ratings00 Ratings
Storage Reports8.7965 Ratings8.587 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.2
270 Ratings
5% above category average
Customer data management / contact management00 Ratings00 Ratings8.8270 Ratings
Workflow management00 Ratings00 Ratings8.5259 Ratings
Territory management00 Ratings00 Ratings7.6212 Ratings
Opportunity management00 Ratings00 Ratings8.9260 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings00 Ratings7.9245 Ratings
Contract management00 Ratings00 Ratings7.9216 Ratings
Quote & order management00 Ratings00 Ratings7.7199 Ratings
Interaction tracking00 Ratings00 Ratings8.9230 Ratings
Channel / partner relationship management00 Ratings00 Ratings8.0191 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
7.8
105 Ratings
1% above category average
Case management00 Ratings00 Ratings8.3103 Ratings
Call center management00 Ratings00 Ratings7.783 Ratings
Help desk management00 Ratings00 Ratings7.487 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.0
245 Ratings
3% above category average
Lead management00 Ratings00 Ratings8.1240 Ratings
Email marketing00 Ratings00 Ratings8.0207 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.1
249 Ratings
5% above category average
Task management00 Ratings00 Ratings8.4237 Ratings
Billing and invoicing management00 Ratings00 Ratings7.279 Ratings
Reporting00 Ratings00 Ratings8.6202 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.3
261 Ratings
8% above category average
Forecasting00 Ratings00 Ratings7.9229 Ratings
Pipeline visualization00 Ratings00 Ratings8.4248 Ratings
Customizable reports00 Ratings00 Ratings8.7258 Ratings
Customization
Comparison of Customization features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.5
253 Ratings
10% above category average
Custom fields00 Ratings00 Ratings9.0250 Ratings
Custom objects00 Ratings00 Ratings8.7240 Ratings
Scripting environment00 Ratings00 Ratings7.9177 Ratings
API for custom integration00 Ratings00 Ratings8.5210 Ratings
Security
Comparison of Security features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
9.0
284 Ratings
7% above category average
Single sign-on capability00 Ratings00 Ratings9.0222 Ratings
Role-based user permissions00 Ratings00 Ratings8.9256 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
7.9
161 Ratings
6% above category average
Social data00 Ratings00 Ratings8.2159 Ratings
Social engagement00 Ratings00 Ratings7.7157 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.0
218 Ratings
7% above category average
Marketing automation00 Ratings00 Ratings8.0214 Ratings
Compensation management00 Ratings00 Ratings7.9147 Ratings
Platform
Comparison of Platform features of Product A and Product B
Dropbox
-
Ratings
Google Drive
-
Ratings
Salesforce Agentforce Sales
8.1
233 Ratings
6% above category average
Mobile access00 Ratings00 Ratings8.1233 Ratings
Best Alternatives
DropboxGoogle DriveSalesforce Agentforce Sales
Small Businesses
SugarSync
SugarSync
Score 4.0 out of 10
SugarSync
SugarSync
Score 4.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Creatio
Creatio
Score 9.0 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Creatio
Creatio
Score 9.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
DropboxGoogle DriveSalesforce Agentforce Sales
Likelihood to Recommend
8.6
(1348 ratings)
8.4
(222 ratings)
8.8
(471 ratings)
Likelihood to Renew
8.2
(41 ratings)
10.0
(6 ratings)
9.2
(62 ratings)
Usability
8.1
(496 ratings)
8.5
(52 ratings)
8.4
(167 ratings)
Availability
6.8
(3 ratings)
10.0
(1 ratings)
9.0
(29 ratings)
Performance
6.0
(8 ratings)
9.0
(7 ratings)
8.0
(20 ratings)
Support Rating
6.6
(38 ratings)
1.1
(49 ratings)
9.0
(98 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
8.0
(12 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
9.1
(15 ratings)
Implementation Rating
7.5
(4 ratings)
8.0
(3 ratings)
9.0
(19 ratings)
Configurability
6.4
(1 ratings)
6.0
(1 ratings)
9.0
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
-
(0 ratings)
8.8
(9 ratings)
Ease of integration
-
(0 ratings)
5.0
(1 ratings)
9.0
(2 ratings)
Product Scalability
6.6
(4 ratings)
10.0
(1 ratings)
8.9
(85 ratings)
Professional Services
-
(0 ratings)
-
(0 ratings)
9.3
(8 ratings)
Vendor post-sale
-
(0 ratings)
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
DropboxGoogle DriveSalesforce Agentforce Sales
Likelihood to Recommend
Dropbox
Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
Read full review
Google
It is possible to share files and folders with up to 200 email addresses, as well as with persons outside the company.Use the drop-down arrow to select who may see, comment on, or change the file or folder before sending out an invitation.I am very much impressed with this feature
Read full review
Salesforce
Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
Read full review
Pros
Dropbox
  • I can share projects I need feedback on.
  • I can make projects available to editors so that they can do their work.
  • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
  • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
Read full review
Google
  • Any user with access can store a file using different platforms like Android, IOS, Windows, or Ubuntu (Desktop version)
  • You can share files with any number of different users with different access rights or you can even keep it public by providing the access link and assign different rights for public access
  • You can open Excel/Word files using google software Sheets/Docs in the browser environment without having to install software like Microsoft Office etc on your Windows OS
Read full review
Salesforce
  • The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
  • From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
Read full review
Cons
Dropbox
  • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
  • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
  • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
Read full review
Google
  • Having a little bit more control and clarity over what is shared and how it is shared would be a useful improvement.
  • Could be more robust and flexible as far as assigning restrictions.
  • Google Sheets could be enhanced because Excel really is not there yet as a product with equal capabilities as there are still quite a few limitations to the functionality.
Read full review
Salesforce
  • We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
Read full review
Likelihood to Renew
Dropbox
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Read full review
Google
It's perfect for me. It keeps things saved and is easy to remove items if needed. Also, I very much enjoy the formatting options. Along with the integrations it has for SSO. Overall, this is the most user friendly system I have ever come across.
Read full review
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review
Usability
Dropbox
It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
Read full review
Google
It's easy enough to use for computer users of all ages and skill levels. I am an advanced user, and I think the hardest part might be showing someone how to download and set up the app on their device if they weren't too familiar with computers, but overall it is very easy to understand.
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Salesforce
Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
Read full review
Reliability and Availability
Dropbox
I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
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Google
Always available
Read full review
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review
Performance
Dropbox
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Read full review
Google
The documents load fairly quickly and also update in real time, especially given the fact that multiple people can be using it at once. The "Offline" feature works great to allow the user to make edits and access the document without access to the internet, and then sync changes later once they're back.
Read full review
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Dropbox
They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
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Google
It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
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Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Dropbox
The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
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Google
The effective google workspace using training that my organization received and was conducted by me (as a team lead of the ICT team) was mind-blowing and as a result, our staff is performing well in terms of using the application for their daily jobs than before. Now, in my institution, all teachers and all the administrative personnel are very much interested in cloud storage facilities, in previous my institution was afraid of losing all important documents in the cloud storage. But, after having received the training they are now realized that if anyone has only one google account then he or she can use 15GB of cloud storage freely and they are now happy because now it is not necessary for anyone to carry the traditional pen drive.
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Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Dropbox
I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
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Google
No answers on this topic
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Dropbox
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
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Google
It's an extremely easy software to implement, once you sign up for a google account you automatically have access to google drive with a set amount of storage space. The business or Google Suite accounts have more storage space than a regular free account, but setting up and accessing google drive is very easy in both cases
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Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Dropbox
I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
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Google
In short, Google Drive is better for independent users who store a normal amount of stuff. OneDrive makes more sense for businesses and teams that are doing heavy-duty storage or large-scale syncing. Realistically, though, most users will fall somewhere in between the two, where either platform would meet their needs.
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Salesforce
So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
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Contract Terms and Pricing Model
Dropbox
I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
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Google
No answers on this topic
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Dropbox
It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
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Google
I have always been able to access
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Salesforce
It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
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Professional Services
Dropbox
Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
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Google
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Dropbox
  • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
  • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
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Google
  • It has given our operation remote capabilities
  • Easier to access and understand client's need through collaborative enviroment
  • availability to digital resources fast and easy
  • saved our operation hundreds of dollars in physical storage (both investment and maintenance)
  • our operation became easier for new staff to get onboard: small learning curve to use it
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Salesforce
  • It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
  • The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
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ScreenShots

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.

Google Drive Screenshots

Screenshot of Google Drive PriorityScreenshot of Comment on Microsoft Files in Google DriveScreenshot of Shared drives

Agentforce Sales Screenshots

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