What users are saying about
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Top Rated
1732 Ratings
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Top Rated
3880 Ratings

Dropbox

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Top Rated
1732 Ratings
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Score 8.4 out of 100

Google Drive

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Top Rated
3880 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Dropbox

I would recommend using Dropbox if you need a clean, organized way to store files long-term. I would not recommend it if the person planned to do editing with a group of collaborators. I think Google Drive is much better suited to that. In Dropbox, it feels more like we all have access to the same document, but we can't collaborate in real-time--we need to take turns editing and re-saving.
Claire Rivero | TrustRadius Reviewer

Google Drive

Google Drive is perfect for team projects and as a cloud if you want to access your files from any computer or device. You do have to make sure to sign in to your account to access if the device you're on doesn't have the app downloaded to it. I wouldn't suggest using Google Drive if you're not on one of your main devices (i.e. on a public computer).
Mandy Cramer | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Dropbox
8.8
Google Drive
9.1
Versioning
Dropbox
8.7
Google Drive
9.0
Video files
Dropbox
8.6
Google Drive
8.5
Audio files
Dropbox
8.8
Google Drive
8.7
Document collaboration
Dropbox
8.5
Google Drive
9.6
Access control
Dropbox
8.9
Google Drive
9.1
File search
Dropbox
8.7
Google Drive
9.1
Device sync
Dropbox
9.2
Google Drive
9.4

Cloud Storage Security & Administration

Dropbox
8.9
Google Drive
8.9
User and role management
Dropbox
8.6
Google Drive
8.9
File organization
Dropbox
9.0
Google Drive
9.0
Device management
Dropbox
9.1
Google Drive
8.7

Cloud Storage Platform

Dropbox
8.9
Google Drive
9.2
Performance
Dropbox
9.0
Google Drive
9.3
Reliability
Dropbox
8.9
Google Drive
9.4
Storage Reports
Dropbox
8.7
Google Drive
8.7

Pros

Dropbox

  • Dropbox has the ability to automatically sync from other sources. When our Appraisers use their tablets to take pictures, it is set up so that the pictures automatically upload to a folder in Dropbox so that the staff back at the office will then have access to the pictures as well.
  • Dropbox is very easy to use. There is a list of folders on the left-hand side. You simply click and go to each folder to pull up files. You can rename the folders, sort by date, etc.
  • Dropbox has several different options for storage size options. An individual can choose a smaller package or a large corporation could choose bigger packages. There is also a free version that is great for saving pictures from an individual phone or another device.
  • Dropbox has a search feature that saves a lot of time. If you aren't sure where the file you need is, use the search function to quickly find it.
  • Dropbox is cloud based so there are no bulky servers taking up space!
Kristen Reeves | TrustRadius Reviewer

Google Drive

  • Google Drive allows you to upload files in different types of formats
  • This software offers a large storage space and its developers work continuously in order to expand it even more
  • I can access my information from any platform (smartphone, tablet, laptop or desktop computer)
Roberto Farfan | TrustRadius Reviewer

Cons

Dropbox

  • There are a couple of rare instances where there's a feature which myself and other Dropbox users want but Dropbox has deemed either not needed or not viable. In those cases, it appears there's little we can do to change Dropbox's mind about enabling/adding the feature.
  • Through their website, I don't believe there's an easy way to see which folders are taking up the most space on your account. There have been a couple instances in the past when I needed to know where the majority of my data was being used and it was frustrating to not have that information available.
Brandon Zell | TrustRadius Reviewer

Google Drive

  • There is a big problem when you share a document within a group of people and that is that anyone who have accces to the document can erase without any warning to the other members of the group, this can be very dangerous if you have problems in your teamwork and someone wants to sabotage the job.
  • Google Drive unlike gmail and another apps has no opportunity to use without internet connection, that means that you do not have the opportunity to work or consult a document if your internet connection it is down or it is unstable.
  • Google Drive only offers a limited number of free gygabytes of storage, if you manage big files like music or videos you can have some trouble because if you do not want to pay for the premium version, you have to constantly erase your files every time you need to put new ones on the app.
Cesar A Siso L | TrustRadius Reviewer

Likelihood to Renew

Dropbox

Dropbox 10.0
Based on 19 answers
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Michelle Hidalgo | TrustRadius Reviewer

Google Drive

Google Drive 9.8
Based on 5 answers
For its compatibility, easiness, quick responses, user interface, storage capacity, files management and file listings. These are some of the reasons for giving higher ratings and Google Drive has become an integral part of my professional life. We use this software on daily basis and most of the time saving lot of time.
Sumant Luhar | TrustRadius Reviewer

Usability

Dropbox

Dropbox 8.5
Based on 21 answers
It’s extremely easy to use on any device. I can set access to whole folders or only certain files. I can print, share, and save with very few clicks. I’m able to save high-resolution photos without taking up a ton of space on my phone and can send a link to those files that are too large to email or text.
Jayelynn Willman | TrustRadius Reviewer

Google Drive

Google Drive 9.5
Based on 30 answers
While I might feel like the phone is too small to use to create content, they have done a great job in creating a UI / UX that doesn't prohibit you from creating that content on your phone. On a full blown desktop they have done a great job in creating a suite of office tools that can compete with Microsofts' Office suite. While saying that I do think it's fair to point out that Excel will still knock the socks off of a Google Sheet, due to the fact that it's running in a browser.
Jacob Carlisle | TrustRadius Reviewer

Performance

Dropbox

Dropbox 8.8
Based on 6 answers
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Adriano Rosa | TrustRadius Reviewer

Google Drive

Google Drive 9.4
Based on 8 answers
Its surprising features always amaze me and make me use Google Drive. There is one [benefit] that is more of a neat feature than a benefit, but it’s still worth mentioning. Google Drive’s image recognition technology can easily recognize the content of my pictures. For instance, if I have visited a famous landmark on a recent vacation and upload my photo in front of it, the picture comes up when one searches for that landmark using Google Drive’s search.
Mayur Shewale | TrustRadius Reviewer

Support Rating

Dropbox

Dropbox 7.5
Based on 32 answers
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
Arianna Wilson | TrustRadius Reviewer

Google Drive

Google Drive 8.6
Based on 78 answers
It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
Kaya Gabriella | TrustRadius Reviewer

Implementation Rating

Dropbox

Dropbox 10.0
Based on 2 answers
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Annesa L Lacey | TrustRadius Reviewer

Google Drive

Google Drive 8.0
Based on 6 answers
It's an extremely easy software to implement, once you sign up for a google account you automatically have access to google drive with a set amount of storage space. The business or Google Suite accounts have more storage space than a regular free account, but setting up and accessing google drive is very easy in both cases
Elizabeth Sullivan-Hasson | TrustRadius Reviewer

Alternatives Considered

Dropbox

Dropbox is the most user-friendly when compared to similar software applications. It also seems to have the most functionality built into one program with the exception of maybe ShareFile, however, ShareFile comes at a much higher cost. I am skeptical of the security provided by the likes of Wetransfer. OpenDXM is probably the worst out of the bunch. It typically only works on Internet Explorer and requires a specific version of Java.
Jacob Jeffries | TrustRadius Reviewer

Google Drive

Having the ability to create, edit, and collaborate in a real time environment is hands down what set Google Drive above all the competitors for my business. I have stored files in Box, Dropbox, OneDrive, Copy, and even MediaFire. Once I was set on Google Drive, I increased my storage plan and migrated all files into one source and it has been so efficient!
James McQuillin | TrustRadius Reviewer

Return on Investment

Dropbox

  • Before Dropbox, we were constantly emailing files back and forth to each other, and didn't have the ability to collaborate on a document without multiple versions floating around. Dropbox makes it easy to send a document, gather corrections, and finalize, which saves us time.
  • Dropbox is simple enough to use, but still with sufficient access control, that I can share specific folders with volunteers, board members, or other partners quickly and easily.
Emily Westergaard | TrustRadius Reviewer

Google Drive

  • I would definitely say Google drive has been crucial for many of the businesses I’ve been a part of. There’s no other collaboration system that works quite as well or is as easy to learn and use as Google drive. Plus, it helps that Google is an empire when it comes to platforms such as this; it makes syncing a breeze.
Sierra Freeman | TrustRadius Reviewer

Screenshots

Pricing Details

Dropbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Drive

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dropbox
8.7
Google Drive
9.3

Likelihood to Renew

Dropbox
10.0
Google Drive
9.8

Usability

Dropbox
8.5
Google Drive
9.5

Reliability and Availability

Dropbox
9.0
Google Drive

Performance

Dropbox
8.8
Google Drive
9.4

Support Rating

Dropbox
7.5
Google Drive
8.6

Online Training

Dropbox
9.0
Google Drive

Implementation Rating

Dropbox
10.0
Google Drive
8.0

Scalability

Dropbox
8.0
Google Drive

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