What users are saying about
2 Ratings
This review does not include a rating.
2 Ratings
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Score 8.8 out of 100
This review does not include a rating.

Likelihood to Recommend

Flexport

Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.
Brian Kennedy | TrustRadius Reviewer

Shipwell

No answers on this topic

Pros

Flexport

  • Real time visualization of importing status.
  • Dedicated staff members on the back end who genuinely care about doing good work.
  • Native reporting dashboard.
  • Search function for all historical shipments.
Brian Kennedy | TrustRadius Reviewer

Shipwell

No answers on this topic

Cons

Flexport

  • Occasionally we're asked to provide duplicate information (HTS codes, or documentation).
Brian Kennedy | TrustRadius Reviewer

Shipwell

No answers on this topic

Support Rating

Flexport

Flexport 9.0
Based on 2 answers
Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.
Brian Kennedy | TrustRadius Reviewer

Shipwell

No score
No answers yet
No answers on this topic

Alternatives Considered

Flexport

Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.
Brian Kennedy | TrustRadius Reviewer

Shipwell

No answers on this topic

Return on Investment

Flexport

  • Increase in confidence and visibility into shipping timeline.
  • Increased historical data access, trending and reporting.
Brian Kennedy | TrustRadius Reviewer

Shipwell

No answers on this topic

Pricing Details

Flexport

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shipwell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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