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3 Ratings
This review does not include a rating.
3 Ratings
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Score 8.9 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    10.0

    Flexport

    100%
    1 Rating

    Shipwell

    N/A
    0 Ratings

    Support Rating

    9.0

    Flexport

    90%
    2 Ratings

    Shipwell

    N/A
    0 Ratings

    Likelihood to Recommend

    Flexport

    Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.
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    Shipwell

    No answers on this topic

    Pros

    Flexport

    • Real time visualization of importing status.
    • Dedicated staff members on the back end who genuinely care about doing good work.
    • Native reporting dashboard.
    • Search function for all historical shipments.
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    Shipwell

    No answers on this topic

    Cons

    Flexport

    • Occasionally we're asked to provide duplicate information (HTS codes, or documentation).
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    Shipwell

    No answers on this topic

    Pricing Details

    Flexport

    Starting Price

    Editions & Modules

    Flexport editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Shipwell

      Starting Price

      Editions & Modules

      Shipwell editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Flexport

        Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.
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        Shipwell

        No answers on this topic

        Alternatives Considered

        Flexport

        Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.
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        Shipwell

        No answers on this topic

        Return on Investment

        Flexport

        • Increase in confidence and visibility into shipping timeline.
        • Increased historical data access, trending and reporting.
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        Shipwell

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