What users are saying about
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Top Rated
141 Ratings
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Top Rated
3600 Ratings

GoTo Connect

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Microsoft Teams

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Top Rated
3600 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    8.2

    GoTo Connect

    82%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 5/5 features

    Hosted PBX

    8.2
    82%
    71 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.3
    83%
    59 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    62 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    72 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.2
    82%
    75 Ratings
    N/A
    0 Ratings

    Call Management

    8.2

    GoTo Connect

    82%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    80 Ratings
    N/A
    0 Ratings

    Call recording

    8.0
    80%
    67 Ratings
    N/A
    0 Ratings

    Call park

    8.3
    83%
    60 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    64 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    80 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.6

    GoTo Connect

    86%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 4/4 features

    Video conferencing

    8.9
    89%
    40 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.4
    84%
    71 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.6
    86%
    28 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.3

    GoTo Connect

    73%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 2/2 features

    Mobile app for iOS

    7.0
    70%
    58 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    Project Management

    GoTo Connect

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    111 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.1
    71%
    55 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    120 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    77 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.8
    88%
    140 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    128 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    91 Ratings

    Communication

    GoTo Connect

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.2
    92%
    154 Ratings

    Notifications

    N/A
    0 Ratings
    8.5
    85%
    153 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    143 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    79 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.6
    76%
    90 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.0
    80%
    43 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    135 Ratings

    File Sharing & Management

    GoTo Connect

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    98 Ratings

    Video files

    N/A
    0 Ratings
    8.0
    80%
    123 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    123 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    131 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    118 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.2
    82%
    92 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    46 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    95 Ratings

    Attribute Ratings

    • GoTo Connect is rated higher in 1 area: Support Rating
    • Microsoft Teams is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
    • GoTo Connect and Microsoft Teams are tied in 1 area: Usability

    Likelihood to Recommend

    8.1

    GoTo Connect

    81%
    94 Ratings
    8.4

    Microsoft Teams

    84%
    234 Ratings

    Likelihood to Renew

    7.4

    GoTo Connect

    74%
    4 Ratings
    9.7

    Microsoft Teams

    97%
    8 Ratings

    Usability

    8.1

    GoTo Connect

    81%
    75 Ratings
    8.1

    Microsoft Teams

    81%
    55 Ratings

    Support Rating

    8.8

    GoTo Connect

    88%
    73 Ratings
    7.9

    Microsoft Teams

    79%
    197 Ratings

    Implementation Rating

    9.1

    GoTo Connect

    91%
    1 Rating
    10.0

    Microsoft Teams

    100%
    2 Ratings

    Contract Terms and Pricing Model

    GoTo Connect

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    9 Ratings

    Professional Services

    GoTo Connect

    N/A
    0 Ratings
    6.9

    Microsoft Teams

    69%
    9 Ratings

    Likelihood to Recommend

    GoTo Connect

    Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
    Dominique Bonsell | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pros

    GoTo Connect

    • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
    • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
    • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
    Himanshu Shah | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    GoTo Connect

    • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
    • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
    • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Microsoft Teams

    • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
    • Gets hung up once in a while when the system is loading
    • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Pricing Details

    GoTo Connect

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    GoTo Connect Editions & Modules

    Edition
    All-Inclusive$19.95/month1
    1. per user
    Additional Pricing Details
    Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    GoTo Connect

    GoTo Connect 7.4
    Based on 4 answers
    I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
    Sarah Pratt | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 9.7
    Based on 8 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    GoTo Connect

    GoTo Connect 8.1
    Based on 75 answers
    [...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
    Scotty Hunt | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 55 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Support Rating

    GoTo Connect

    GoTo Connect 8.8
    Based on 73 answers
    The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 197 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Implementation Rating

    GoTo Connect

    GoTo Connect 9.1
    Based on 1 answer
    We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
    Sarah Pratt | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 2 answers
    because am using it without any problems
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    GoTo Connect

    I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
    Deborah Shapiro | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    GoTo Connect

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 9 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Professional Services

    GoTo Connect

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.9
    Based on 9 answers
    We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
    Sahid Kabir | TrustRadius Reviewer

    Return on Investment

    GoTo Connect

    • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
    • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
    • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

    Screenshots

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