GoTo Connect vs Microsoft Teams

• Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
• Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
• Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.

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• Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
• The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
• An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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• Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
• Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
• Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.

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• Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
• Gets hung up once in a while when the system is loading
• Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.

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• We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
• We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
• As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.

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• I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
• It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
• It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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