Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.8 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
TriNet
Score 7.2 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
GustoTriNet
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
No answers on this topic
Offerings
Pricing Offerings
GustoTriNet
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
More Pricing Information
Community Pulse
GustoTriNet
Considered Both Products
Gusto
Chose Gusto
My employer had already selected Gusto. I would say it's about the same, but the UX is better. TriNet has a better benefit page that clearly breaks down what is included in your insurance. I got a much better monthly payment for similar health insurance with Gusto than I did …
Chose Gusto
Payroll is on par, however, the benefits management is not even close. BambooHR and TriNet both offered better benefit plans and over the course of years, never caused my teams to be uninsured for any period of time. BambooHR and TriNet support teams have always communicated …
Chose Gusto
TriNet is definitely a more robust platform that offers better benefit options, however Gusto is more cost effective and simple to use. Also, TriNet customer service isn't the best. I haven't had to use Gusto's customer service for anything, so I'm not sure how it compares but …
Chose Gusto
Gusto has been my favorite option both as an end-user (ie. employee) and admin (ie. employer). It's easy to use, has all the features we need, integrates with Guideline (our preferred 401k provider), and priced well for great value.
Chose Gusto
Gusto was affordable and worked the best for what our organization needed. We only have four employees, so we didn't want something expensive or hard to use. Gusto is easy and works for us!
TriNet
Chose TriNet
TriNet has quite a bit more functionality, albeit at a greater cost. For those companies moving from small to medium in size, TriNet is likely the better solution. For those that are very small, Gusto may be the better solution. Both should be evaluated side by side for each …
Chose TriNet
I use Gusto for a non-profit client. It's fine as a payroll service, but is not as comprehensive as a PEO in the HR management arena.
Chose TriNet
Gusto is geared more specifically to small businesses, which would service the majority of my clients. I find their platform and customer service are also quite good. Since they are more geared to a small business, under 5 employees, the cost difference is helpful for those …
Chose TriNet
When Astrolabe was founded we used Gusto. They have a slick portal and they are significantly cheaper than TriNet (order of magnitude or more). Unfortunately, Gusto does not provide small companies (less than 5 employees) with benefits or any concrete HR services other than …
Chose TriNet
I looked into Gusto, Concierge, but then I started seeing terrible reviews from my colleagues who utilize their service so I did not pursue a relationship with them.
Chose TriNet
Out of all of the platforms, I still think that Gusto is the most user friendly for employers and employees. However, they did not provide the support that I get with TriNet. In just a year, I feel that TriNet is listening to it clients and have already made changes to improve …
Chose TriNet
Trinet has more features than Gusto and QuickBooks Online as far as HR reporting, census, off-cycle payroll, tax reports etc. But the biggest thing it doesn't have that all of these other do is a live chat feature that is completely necessary for immediate payroll issues that …
Chose TriNet
TriNet is a less modern interface and less friendly UI than Gusto and Deel
Chose TriNet
We thought the PEO route was the way to go, but for our smaller company it was a mistake I believe.
Chose TriNet
Very bottom of the list - I did not select TriNet, as I joined the company after it had already been implemented and in use for some time. If I had been involved, Rippling and/or Zenefits would have been my top choices due to their wide breadth of HR/Payroll/People support …
Chose TriNet
TriNet has fulfilled our requirements and making a switch would require us to change our benefit offerings quite a bit. From that standpoint, it paid to stay with TriNet. They also have been extremely responsive and we enjoy the level of support we receive. The only issue we …
Chose TriNet
TriNet by far is superior in terms of service and platform. Their focus on state and federal compliance is unparalleled compared to the other products I have used in the past.
Chose TriNet
TriNet had a more comprehensive approach and their online platform was very intuitive!
Chose TriNet
I think TriNet is the most streamlined and the most cost-effective. It also offers the best support for both employees and for the employer.
Chose TriNet
We have used Zenefits and Gusto in the past. They were ok but didn't have the complete suite of features that we were looking for. The only advantage Gusto has over TriNet is that contractor payments and 1099 generation is built in and handled by their service on regular …
Chose TriNet
TriNet was the clear choice (vs Insperity, ADP, Gusto, PayChex).
Insperity's reporting and customer service (as experienced at a different client) were horrible, and the fees were hidden.
ADP's PEO service didn't seem robust enough at the time (although we have not reviewed the …
Chose TriNet
TriNet offers benefits and HR support. We did not have this before. We need that live voice to help us.
Chose TriNet
I'm switching from Trinet to Justworks. JW is cheaper and easier to use. It has less HR/Compliance than Trinet, but the first two are higher priority for me.
Chose TriNet
We started with TriNet before the other services were offered. We considered swapping to Zenefits, however there were many reports of payroll errors and benefits administration errors on their platform, and they ran into substantial compliance issues which made them …
Top Pros
Top Cons
Features
GustoTriNet
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
284 Ratings
2% above category average
TriNet
8.0
688 Ratings
0% below category average
Pay calculation8.3270 Ratings8.1662 Ratings
Support for external payroll vendors8.58 Ratings8.05 Ratings
Benefit plan administration7.8193 Ratings7.9673 Ratings
Direct deposit files8.4276 Ratings8.8625 Ratings
Salary revision and increment management8.1218 Ratings8.1547 Ratings
Reimbursement management9.511 Ratings7.3335 Ratings
Off-cycle/On-Demand payment00 Ratings8.1187 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.0
631 Ratings
12% below category average
Employee demographic data00 Ratings7.0430 Ratings
Employment history00 Ratings7.0469 Ratings
Job profiles and administration00 Ratings6.7439 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.3528 Ratings
Organizational charting00 Ratings6.5360 Ratings
Organization and location management00 Ratings7.0381 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.7492 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.0
434 Ratings
15% below category average
Approval workflow00 Ratings6.9352 Ratings
Balance details00 Ratings7.0414 Ratings
Annual carry-forward and encashment00 Ratings6.9334 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Gusto
-
Ratings
TriNet
8.0
671 Ratings
2% below category average
View and generate pay and benefit information00 Ratings9.2649 Ratings
Update personal information00 Ratings8.2663 Ratings
View company policy documentation00 Ratings8.5559 Ratings
Employee recognition00 Ratings5.4192 Ratings
View job history00 Ratings8.7488 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Gusto
-
Ratings
TriNet
1.0
1 Ratings
155% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Gusto
-
Ratings
TriNet
7.4
556 Ratings
3% below category average
Report builder00 Ratings7.2471 Ratings
Pre-built reports00 Ratings7.5525 Ratings
Ability to combine HR data with external data00 Ratings7.5258 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Gusto
-
Ratings
TriNet
7.9
550 Ratings
2% below category average
New hire portal00 Ratings8.3549 Ratings
Manager tracking tools00 Ratings7.6335 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Gusto
-
Ratings
TriNet
6.4
84 Ratings
25% below category average
Corporate goal setting00 Ratings6.474 Ratings
Individual goal setting00 Ratings6.382 Ratings
Line-of sight-visibility00 Ratings6.573 Ratings
Performance tracking00 Ratings6.581 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.3
153 Ratings
9% below category average
Performance plans00 Ratings6.9130 Ratings
Performance improvement plans00 Ratings7.1127 Ratings
Review status tracking00 Ratings7.0122 Ratings
Review reminders00 Ratings8.0131 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Gusto
-
Ratings
TriNet
7.3
60 Ratings
9% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings7.257 Ratings
Candidate development00 Ratings6.753 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Gusto
-
Ratings
TriNet
6.4
95 Ratings
20% below category average
Job Requisition Management00 Ratings6.372 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings4.858 Ratings
Job Search Site Posting00 Ratings6.272 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings6.676 Ratings
Notifications and Alerts00 Ratings6.385 Ratings
Best Alternatives
GustoTriNet
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GustoTriNet
Likelihood to Recommend
7.2
(300 ratings)
7.2
(704 ratings)
Likelihood to Renew
8.8
(8 ratings)
6.4
(50 ratings)
Usability
8.4
(124 ratings)
7.3
(599 ratings)
Availability
-
(0 ratings)
6.8
(18 ratings)
Performance
-
(0 ratings)
6.8
(18 ratings)
Support Rating
1.4
(24 ratings)
6.9
(685 ratings)
In-Person Training
-
(0 ratings)
8.5
(6 ratings)
Online Training
-
(0 ratings)
8.7
(8 ratings)
Implementation Rating
8.2
(1 ratings)
2.7
(27 ratings)
Configurability
-
(0 ratings)
7.9
(11 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
8.2
(7 ratings)
Product Scalability
-
(0 ratings)
8.3
(17 ratings)
Professional Services
-
(0 ratings)
7.0
(4 ratings)
Vendor post-sale
-
(0 ratings)
7.8
(14 ratings)
Vendor pre-sale
-
(0 ratings)
7.8
(14 ratings)
User Testimonials
GustoTriNet
Likelihood to Recommend
Gusto
I think if you are a small business, with anywhere from 0-50 employees, Gusto is a good choice. If you start getting bigger than that, it might not be the right tool. To me, it feels best suited for that range of employees. It isn't that it couldn't work with more, I just don't know that I feel like that is who it was made for.
Read full review
TriNet
TriNet is perfect for a smaller business or nonprofits that can't get competitive rates for health care. I can't really speak to larger businesses as I don't have comparison data, but even when we used a PEO in the past, we still were paying high rates. The savings were almost enough to offset the cost of having a PEO vs just a Payroll service, but our employees appreciate the personal savings as well, as we were able to cover a larger portion of the cost due to the price difference. Specifically, our rates for most of our employees were cut in about half
Read full review
Pros
Gusto
  • The punch clock is no-nonsense, very simple, and has all of the relevant information displayed in an easy-to-read layout that doesn't overwhelm the viewer.
  • Overall, the user interface for every page is extremely intuitive. I have had no issues finding or making changes to any information I'd need to access.
Read full review
TriNet
  • Extensive variety of benefit program plan designs and partners. Something for everyone.
  • One stop shopping for all health and wellness benefits.
  • Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
  • On top of compliance by state.
Read full review
Cons
Gusto
  • Have an "auto breaks" option to make it easier to add break times (e.g., "30-minute lunch break") to the schedule when inputting hours.
  • Ability to revise pre-existed time off requests (of course, would still need updated approval) instead of having to delete the request/start over entirely (e.g., if the time off request extends from 1 to 2 hours).
Read full review
TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
Read full review
Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review
TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
Read full review
Usability
Gusto
I gave Gusto this rating because overall, it is an excellent, versatile program that allows for optimal success and encourages productivity as a whole. In terms of tracking pay and monitoring a person's spending habits (consumer insights), it is spot on for that. However, one feature that it lacks and needs to improve is the benefits package, which is not really good for me. It provides me with next to nothing in terms of benefits. The only benefit it gives me is prescriptions, which is pretty much it. I enjoy the ability to clock time in and out while working remotely. I also like the organization feature of seeing all the coworkers working in your company, which is great because it allows for me to get to know everyone's name.
Read full review
TriNet
There is just so much information in the system and sometimes it is attached to other systems in a way that it's hard to know where to find things and a TriNet rep needs to walk you through finding it. Using chat they tend to copy and paste huge strings of instructions into the chat which is challenging to test while scrolling through all that text
Read full review
Reliability and Availability
Gusto
No answers on this topic
TriNet
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
Read full review
Performance
Gusto
No answers on this topic
TriNet
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
Read full review
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review
TriNet
I like TriNet's multi-layered support. We have dedicated support for payroll and platform, HR, and benefits. We also have an account manager we can contact when we need to escalate an issue or get additional help. The 24/7 chat support is also outstanding for smaller routine issues. All support at TriNet has been extremely responsive. We sometimes have complicated issues like restricted stock vesting, 83(b) elections and other matters and our dedicated support team always helps us do things correctly and on time.
Read full review
In-Person Training
Gusto
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review
Online Training
Gusto
No answers on this topic
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
Read full review
Implementation Rating
Gusto
Super easy to implement and use!
Read full review
TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
Gusto
Gusto has a glitch-free on-boarding process that surpasses all of the other systems that I have ever tried and used. Rippling is the only other platform that comes close to the Gusto online experience, but Rippling has its PEO/behind-the-scenes legacy system glitches, and it's not nearly as user friendly as Gusto. Gusto's reports are THE best compared with all the other platforms that I have tried.
Read full review
TriNet
TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
Read full review
Contract Terms and Pricing Model
Gusto
No answers on this topic
TriNet
I was not part of the process
Read full review
Scalability
Gusto
No answers on this topic
TriNet
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
Read full review
Professional Services
Gusto
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
Read full review
Return on Investment
Gusto
  • After a recent glitch with the payroll processing system, employees were forced to accept paper checks for a few weeks while Gusto's technical support team figured out the problem. This led to some employees being forced to miss work and lose money while having to deal with an antiquated paper check process.
Read full review
TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
Read full review
ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data