Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 6.9 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$40
per month
TriNet
Score 7.5 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
GustoTriNet
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
No answers on this topic
Offerings
Pricing Offerings
GustoTriNet
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
More Pricing Information
Community Pulse
GustoTriNet
Considered Both Products
Gusto
Chose Gusto
My employer had already selected Gusto. I would say it's about the same, but the UX is better. TriNet has a better benefit page that clearly breaks down what is included in your insurance. I got a much better monthly payment for similar health insurance with Gusto than I did …
Chose Gusto
Payroll is on par, however, the benefits management is not even close. BambooHR and TriNet both offered better benefit plans and over the course of years, never caused my teams to be uninsured for any period of time. BambooHR and TriNet support teams have always communicated …
Chose Gusto
Gusto has been my favorite option both as an end-user (ie. employee) and admin (ie. employer). It's easy to use, has all the features we need, integrates with Guideline (our preferred 401k provider), and priced well for great value.
Chose Gusto
Gusto was affordable and worked the best for what our organization needed. We only have four employees, so we didn't want something expensive or hard to use. Gusto is easy and works for us!
TriNet
Chose TriNet
TriNet has quite a bit more functionality, albeit at a greater cost. For those companies moving from small to medium in size, TriNet is likely the better solution. For those that are very small, Gusto may be the better solution. Both should be evaluated side by side for each …
Chose TriNet
I use Gusto for a non-profit client. It's fine as a payroll service, but is not as comprehensive as a PEO in the HR management arena.
Chose TriNet
Gusto is geared more specifically to small businesses, which would service the majority of my clients. I find their platform and customer service are also quite good. Since they are more geared to a small business, under 5 employees, the cost difference is helpful for those …
Chose TriNet
When Astrolabe was founded we used Gusto. They have a slick portal and they are significantly cheaper than TriNet (order of magnitude or more). Unfortunately, Gusto does not provide small companies (less than 5 employees) with benefits or any concrete HR services other than …
Chose TriNet
I looked into Gusto, Concierge, but then I started seeing terrible reviews from my colleagues who utilize their service so I did not pursue a relationship with them.
Chose TriNet
Out of all of the platforms, I still think that Gusto is the most user friendly for employers and employees. However, they did not provide the support that I get with TriNet. In just a year, I feel that TriNet is listening to it clients and have already made changes to improve …
Chose TriNet
Very bottom of the list - I did not select TriNet, as I joined the company after it had already been implemented and in use for some time. If I had been involved, Rippling and/or Zenefits would have been my top choices due to their wide breadth of HR/Payroll/People support …
Chose TriNet
TriNet has fulfilled our requirements and making a switch would require us to change our benefit offerings quite a bit. From that standpoint, it paid to stay with TriNet. They also have been extremely responsive and we enjoy the level of support we receive. The only issue we …
Chose TriNet
TriNet by far is superior in terms of service and platform. Their focus on state and federal compliance is unparalleled compared to the other products I have used in the past.
Chose TriNet
TriNet had a more comprehensive approach and their online platform was very intuitive!
Chose TriNet
TriNet's level of customer service and pricepoint is superior to the other companies we researched.
Chose TriNet
I think TriNet is the most streamlined and the most cost-effective. It also offers the best support for both employees and for the employer.
Chose TriNet
We have used Zenefits and Gusto in the past. They were ok but didn't have the complete suite of features that we were looking for. The only advantage Gusto has over TriNet is that contractor payments and 1099 generation is built in and handled by their service on regular …
Chose TriNet
TriNet was the clear choice (vs Insperity, ADP, Gusto, PayChex).
Insperity's reporting and customer service (as experienced at a different client) were horrible, and the fees were hidden.
ADP's PEO service didn't seem robust enough at the time (although we have not reviewed the …
Chose TriNet
TriNet offers benefits and HR support. We did not have this before. We need that live voice to help us.
Chose TriNet
I'm switching from Trinet to Justworks. JW is cheaper and easier to use. It has less HR/Compliance than Trinet, but the first two are higher priority for me.
Chose TriNet
We started with TriNet before the other services were offered. We considered swapping to Zenefits, however there were many reports of payroll errors and benefits administration errors on their platform, and they ran into substantial compliance issues which made them …
Top Pros
Top Cons
Features
GustoTriNet
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.1
141 Ratings
TriNet
8.4
621 Ratings
Pay calculation8.1134 Ratings8.7597 Ratings
Support for external payroll vendors8.58 Ratings8.05 Ratings
Benefit plan administration6.393 Ratings8.4606 Ratings
Direct deposit files8.3136 Ratings9.2564 Ratings
Salary revision and increment management7.7115 Ratings8.5490 Ratings
Reimbursement management9.511 Ratings8.1298 Ratings
Off-cycle/On-Demand payment00 Ratings8.2122 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.9
565 Ratings
Employee demographic data00 Ratings7.9375 Ratings
Employment history00 Ratings8.0417 Ratings
Job profiles and administration00 Ratings7.8387 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.2466 Ratings
Organizational charting00 Ratings7.5318 Ratings
Organization and location management00 Ratings7.6329 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.3431 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.9
384 Ratings
Approval workflow00 Ratings8.0306 Ratings
Balance details00 Ratings7.9367 Ratings
Annual carry-forward and encashment00 Ratings7.9290 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Gusto
-
Ratings
TriNet
8.5
603 Ratings
View and generate pay and benefit information00 Ratings8.9582 Ratings
Update personal information00 Ratings8.9595 Ratings
View company policy documentation00 Ratings8.5501 Ratings
Employee recognition00 Ratings7.9168 Ratings
View job history00 Ratings8.6429 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Gusto
-
Ratings
TriNet
1.0
1 Ratings
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Gusto
-
Ratings
TriNet
7.4
495 Ratings
Report builder00 Ratings7.2413 Ratings
Pre-built reports00 Ratings7.7467 Ratings
Ability to combine HR data with external data00 Ratings7.3225 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Gusto
-
Ratings
TriNet
8.0
496 Ratings
New hire portal00 Ratings8.3496 Ratings
Manager tracking tools00 Ratings7.8296 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Gusto
-
Ratings
TriNet
7.1
64 Ratings
Corporate goal setting00 Ratings7.358 Ratings
Individual goal setting00 Ratings7.163 Ratings
Line-of sight-visibility00 Ratings7.059 Ratings
Performance tracking00 Ratings7.062 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Gusto
-
Ratings
TriNet
7.6
129 Ratings
Performance plans00 Ratings7.4112 Ratings
Performance improvement plans00 Ratings7.7109 Ratings
Review status tracking00 Ratings8.0104 Ratings
Review reminders00 Ratings7.7109 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Gusto
-
Ratings
TriNet
7.1
50 Ratings
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings6.848 Ratings
Candidate development00 Ratings6.344 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Gusto
-
Ratings
TriNet
7.8
75 Ratings
Job Requisition Management00 Ratings8.155 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings7.745 Ratings
Job Search Site Posting00 Ratings8.455 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings7.759 Ratings
Notifications and Alerts00 Ratings8.565 Ratings
User Ratings
GustoTriNet
Likelihood to Recommend
6.1
(154 ratings)
7.3
(636 ratings)
Likelihood to Renew
6.5
(5 ratings)
8.7
(37 ratings)
Usability
7.3
(2 ratings)
7.8
(531 ratings)
Availability
-
(0 ratings)
6.4
(13 ratings)
Performance
-
(0 ratings)
7.3
(13 ratings)
Support Rating
2.9
(34 ratings)
7.4
(1076 ratings)
In-Person Training
-
(0 ratings)
7.3
(4 ratings)
Online Training
-
(0 ratings)
4.6
(4 ratings)
Implementation Rating
-
(0 ratings)
8.0
(40 ratings)
Configurability
-
(0 ratings)
3.4
(8 ratings)
Ease of integration
-
(0 ratings)
5.6
(6 ratings)
Product Scalability
-
(0 ratings)
5.6
(8 ratings)
Vendor post-sale
-
(0 ratings)
2.8
(9 ratings)
Vendor pre-sale
-
(0 ratings)
5.3
(9 ratings)
User Testimonials
GustoTriNet
Likelihood to Recommend
Gusto
If you have a small company with a straightforward payroll, you could consider Gusto, especially if you want to be as hands-off as possible with a system that does most of the work for you. If you value responsive customer service and engaged benefits management, Gusto will not make the cut.
Read full review
TriNet
TriNet allows us to run our business without the distractions of HR management. It has been on cruise control since we began and ensures the "people" side of our business is run to a standard that any large company would use. As our needs grow, our use of TriNet will also grow, and it feels good to know there is plenty of room for expansion.
Read full review
Pros
Gusto
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Read full review
TriNet
  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
Read full review
Cons
Gusto
  • Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
  • When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
  • Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
  • A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
  • Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Read full review
TriNet
  • Ability to calculate Payroll By State For Some of the Reports I need to run.
  • Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
  • I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
Read full review
Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review
TriNet
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
Read full review
Usability
Gusto
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Read full review
TriNet
The system itself is very user-friendly! From the staff who have very little experience with these types of interfaces, to the group with years of experience, the system is easy to use and navigate. It is really helpful to have a step-by-step guide in processes as well as continual reminders for items that need to be completed.
Read full review
Reliability and Availability
Gusto
No answers on this topic
TriNet
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Read full review
Performance
Gusto
No answers on this topic
TriNet
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Read full review
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review
TriNet
The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
Read full review
In-Person Training
Gusto
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review
Online Training
Gusto
No answers on this topic
TriNet
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
Read full review
Implementation Rating
Gusto
No answers on this topic
TriNet
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Read full review
Alternatives Considered
Gusto
I have only used Gusto for my payroll needs for both of my businesses from the very beginning but I have heard from colleagues that Quickbooks payroll is much more time intensive and takes longer to input than the amount of time I spend in Gusto running payroll and onboarding staff with new hire paperwork and direct deposit.
Read full review
TriNet
Out of all of the platforms, I still think that Gusto is the most user friendly for employers and employees. However, they did not provide the support that I get with TriNet. In just a year, I feel that TriNet is listening to it clients and have already made changes to improve their system. TriNet, provides better support than any of the other companies I have used in the past. That is more important to me that the software.
Read full review
Scalability
Gusto
No answers on this topic
TriNet
For the size of our company, Trinet is perfect.
Read full review
Return on Investment
Gusto
  • Gusto has greatly simplified payroll processing for our company. It can be done quickly and easily since moving from our previous provider.
  • Gusto is very affordable and has most of the features we require, without paying a PEO for features that we do not use.
Read full review
TriNet
  • TriNet has allowed us to stay within budget and streamline our payroll and benefits to one primary vendor.
  • TriNet has caused frustration in not being able to have all our information in one place (no ability to upload data) and costs are high for ancillary services (AAP for example).
  • TriNet has given us access back to Jackson Lewis, a trusted resource for Employment Law.
Read full review