567 Ratings
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Score 7.5 out of 100
9 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HipChat (discontinued)
7.3
Verint Community (Telligent)
Mobile Access
HipChat (discontinued)
7.3
Verint Community (Telligent)
Search
HipChat (discontinued)
7.2
Verint Community (Telligent)

Communication

HipChat (discontinued)
7.3
Verint Community (Telligent)
Chat
HipChat (discontinued)
7.8
Verint Community (Telligent)
Notifications
HipChat (discontinued)
7.8
Verint Community (Telligent)
Discussions
HipChat (discontinued)
6.5
Verint Community (Telligent)
Surveys
HipChat (discontinued)
8.0
Verint Community (Telligent)
Internal knowledgebase
HipChat (discontinued)
7.0
Verint Community (Telligent)
Integrates with GoToMeeting
HipChat (discontinued)
7.0
Verint Community (Telligent)

File Sharing & Management

HipChat (discontinued)
6.3
Verint Community (Telligent)
Video files
HipChat (discontinued)
6.5
Verint Community (Telligent)
Audio files
HipChat (discontinued)
6.8
Verint Community (Telligent)
Access control
HipChat (discontinued)
6.5
Verint Community (Telligent)
Advanced security features
HipChat (discontinued)
5.7
Verint Community (Telligent)
Integrates with Google Drive
HipChat (discontinued)
6.0
Verint Community (Telligent)
Device sync
HipChat (discontinued)
6.0
Verint Community (Telligent)

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HipChat (discontinued)
6.8
Verint Community (Telligent)
8.8

Likelihood to Renew

HipChat (discontinued)
8.4
Verint Community (Telligent)
10.0

Usability

HipChat (discontinued)
7.3
Verint Community (Telligent)
8.7

Support Rating

HipChat (discontinued)
7.0
Verint Community (Telligent)
8.3

Implementation Rating

HipChat (discontinued)
8.6
Verint Community (Telligent)

Scalability

HipChat (discontinued)
7.2
Verint Community (Telligent)

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