TrustRadius

Horizn vs. Support.com Guided Path

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Horizn
Score 9.0 out of 10
N/A
The Horizn platform helps financial institutions equip employees and customers directly with the knowledge needed to increase digital confidence and dramatically increase digital adoption across bank channels. The vendor states that while using Horizn, banks increase mobile adoption by 25% and reduced call center times by 45 seconds. Horizn helps banks distribute product knowledge with employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to…N/A
Support.com Guided Path
Score 8.0 out of 10
N/A
Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
Pricing
HoriznSupport.com Guided Path
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HoriznSupport.com Guided Path
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HoriznSupport.com Guided Path
Top Pros
Top Cons

No answers on this topic

Best Alternatives
HoriznSupport.com Guided Path
Small Businesses
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Medium-sized Companies
Whatfix
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Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
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Score 9.3 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
HoriznSupport.com Guided Path
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
HoriznSupport.com Guided Path
Likelihood to Recommend
Horizn
It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
Keith Cordero | TrustRadius Reviewer
Keith Cordero
Technical Sales Manager
Read full review
Support.com
It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
Verified User
Anonymous
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Pros
Horizn
  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
Keith Cordero | TrustRadius Reviewer
Keith Cordero
Technical Sales Manager
Read full review
Support.com
  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
Verified User
Anonymous
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Cons
Horizn
  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
Keith Cordero | TrustRadius Reviewer
Keith Cordero
Technical Sales Manager
Read full review
Support.com
  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
Verified User
Anonymous
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Alternatives Considered
Horizn
We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
Keith Cordero | TrustRadius Reviewer
Keith Cordero
Technical Sales Manager
Read full review
Support.com
No alternative utilized
Verified User
Anonymous
Read full review
Return on Investment
Horizn
  • allows people to be connected to work at anytime and anyplace
  • don't have to wait to go back into the office to perform certain work functions
  • little to no learning curve to use
Keith Cordero | TrustRadius Reviewer
Keith Cordero
Technical Sales Manager
Read full review
Support.com
  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
Verified User
Anonymous
Read full review
ScreenShots