Likelihood to Recommend Tebra Technologies, Inc (Kareo + PatientPop)
Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.
Read full review TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
Read full review Pros Tebra Technologies, Inc (Kareo + PatientPop)
Catching missing patient info Catching missing insurance info Providing mailing addresses Read full review Connect with clients through the client portal and allows you to share documents. Submits claims to the insurance companies and connects with CAQH. Tech support is phenomenal. Free, secure telehealth platform. Read full review Cons Tebra Technologies, Inc (Kareo + PatientPop)
Everything created can always use adjusting depending on the situation Adapting to client needs quicker Problems are not reported in a timely manner Read full review Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval. Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note. Read full review Likelihood to Renew Tebra Technologies, Inc (Kareo + PatientPop)
Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.
Read full review I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
Read full review Usability Tebra Technologies, Inc (Kareo + PatientPop)
The user interface is fine but it the app constantly freezes or crashes.
Read full review Implementation Rating Tebra Technologies, Inc (Kareo + PatientPop)
It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
Read full review Alternatives Considered Tebra Technologies, Inc (Kareo + PatientPop)
I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.
Read full review Therapy notes is easier to work with across all domains. Faster and more effective when it comes to writing and entering notes
Read full review Return on Investment Tebra Technologies, Inc (Kareo + PatientPop)
We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition. I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep! Again ASK questions; do a test run; ask about the migration of your data and its charges. You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them. Read full review Saves time specifically with entering notes which means I can spend more time seeing clients. Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child. Read full review ScreenShots