Klaus vs. Medallia Agent Connect
Klaus vs. Medallia Agent Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
Medallia Agent Connect | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
Klaus | Medallia Agent Connect | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | — | ||||||||||||||
More Pricing Information |
Klaus | Medallia Agent Connect | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Klaus | Medallia Agent Connect | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | Medallia Agent Connect | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Klaus | Medallia Agent Connect | |
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Likelihood to Recommend | Klaus No answers on this topic | Medallia |
Pros | Klaus No answers on this topic | Medallia |
Cons | Klaus No answers on this topic | Medallia |
Support Rating | Klaus No answers on this topic | Medallia |
Alternatives Considered | Klaus No answers on this topic | Medallia |
Return on Investment | Klaus No answers on this topic | Medallia |
ScreenShots | Klaus Screenshots |