Dollar Universe Workload Automation vs. Leapfile Managed File Transfer

It is suitable for the scenarios that require more automation of the workloads in heterogeneous environments in order to reduce human errors and standardize the workflow.

Incentivized

We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.

• Functional across multiple platforms
• Lightweight and reliable
• More scope for increasing automation

• There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin

• Maybe UI can be further improved to be more intuitive and user friendly.

Incentivized

• The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
• We have found the admin controls to not work consistently, causing lots of headaches.
• Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
• Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.

It is a good technical choice for the enterprise to promote automation and integration, and switching from the traditional silo manual work to a new event-driven, fully automated workflow, allowing better visibility and resilience.

Incentivized

It is generally ok, meeting our requirements, and the support tickets are handled properly within the agreed SLA.

Incentivized

Well versed tool like others in industry.

Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients

• Increased reliability
• Minimises operators
• Handy

• Too much time spent on addressing individual client issues while attempting to send or retrieve files.
• Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.